About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We are changing the way people think about customer service by leveraging advanced AI and automation, and we need your help!
The Vice President of Product is a senior leader who will craft, lead, and execute a multi-product, multi-year strategy that simplifies and aligns with the global growth and scale we are currently experiencing.
A successful Vice President of Product needs to be experienced in all areas of Product Management Lifecycle, plus also be collaborative and visionary – a trusted leader who can also build and mentor a team of Product Managers.
As Vice President of Product, You Will…
Plan and lead the strategy and design of new software products and/or enhancements.
Build and manage the ongoing evolution of a multi-product road map that aligns with IntouchCX's business objectives.
Build and mentor a team of top-tier talent, including but not limited to:
Product Management
Business Analysis
UI/UX
Oversee the analysis and design of in-house developed tools as well as various integrations with 3rd party products.
Partner with various stakeholders to ensure all projects are delivered on time and with a high level of quality.
Ensure the appropriate evolution of IntouchCX software tools.
Ensure technology solutions align with business requirements and direction.
Perform continuous reviews of technologies, industry standards, and industry-related developments, as well as user feedback to make recommendations relative to the need for further research and associated changes.
Promote and advance IntouchCX culture.
Define and monitor key team and system metrics.
Ensure all projects and resources align with the budget.
As Vice President of Product, You Need…
Minimum of 10 years of experience in Product Management and/or Business Analysis.
Minimum of 7 years’ experience in team leadership.
Significant experience managing medium to large software projects.
Ideally Computer Science, Engineering, or a similar degree.
Experience in Product Management Lifecycle tools and methodologies.
Experience working with Agile software development methodologies preferred.
Experience with data integration and reporting an asset.
Must be knowledgeable about industry trends, best practices, and change management.
Excellent speaking and writing abilities.
Ability to prioritize and plan work activities as needed.
Ability to meet aggressive deadlines and handle multiple and complex projects.
Ability to coach and mentor employees, providing career and professional guidance.
Ability to interface with internal and external stakeholders.
IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Benefits of Working as a Vice President of Product…
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
Skills Required
- Minimum 10 years of experience in Product Management and/or Business Analysis
- Minimum 7 years of experience in team leadership
- Significant experience managing medium to large software projects
- Computer Science, Engineering, or similar degree
- Experience with Product Management Lifecycle tools and methodologies
- Experience with Agile software development methodologies
- Experience with data integration and reporting
- Knowledge of industry trends, best practices, and change management
- Excellent speaking and writing abilities
- Ability to prioritize and plan work activities
- Ability to meet aggressive deadlines and handle multiple complex projects
- Ability to coach and mentor employees
- Ability to interface with internal and external stakeholders
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
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