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Manage a portfolio of MSP clients as primary technical contact: run TBRs/QBRs, produce action plans, create quotes and scopes, coordinate internal teams, surface risks, and assist the CTO with standards and account planning.

Provide on-site Windows and desktop support, troubleshoot OS, network (VPN, TCP/IP, LAN), firewalls, printers and cloud services (Microsoft 365, GSuite). Perform proactive maintenance and backups, support servers and connectivity, document work, and communicate with clients.

Provide on-site deskside support for Mac OS and Windows environments: troubleshoot OS, network, VPN, printers, Microsoft 365 and cloud services; perform proactive maintenance and backups; support hardware, servers, and document work.

The L3 Systems Engineer will provide full-time remote support for Microsoft-centric environments, focusing on administration, troubleshooting, and maintenance of cloud and server systems. Candidates must possess strong proficiency in Microsoft technologies, networking, and cybersecurity, alongside excellent communication skills.

Provide technical support for Windows and Mac OS, including troubleshooting, network support, system maintenance, and user support in a hybrid environment.