Location: New York, NY – Fully On-Site at Client Location
Employment Type: Full-Time, Permanent
Are you a macOS expert who thrives on face-to-face interaction? We are seeking a dedicated Deskside IT Support Engineer to join our team. In this role, you will be employed by our MSP, but you will work 100% on-site as a dedicated, embedded engineer at one of our premier corporate client locations. You will serve as the trusted, visible face of IT, providing high-touch desktop support specifically tailored to a heavy Mac environment. This role combines the stability and growth opportunities of an established MSP with the focus and community of a dedicated single-site placement.
Key Responsibilities
- On-Site Support: Provide elite, face-to-face deskside technical support for local executives and staff.
- Apple Ecosystem Management: Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads.
- Hardware & Software Lifecycle: Handle local hardware repairs, data migrations, and software installations.
- MDM Administration: Utilize Addigy to manage, patch, configure, and secure macOS endpoints.
- Documentation & Tickets: Keep highly accurate, up-to-date documentation and track your daily tasks.
- Cross-Platform Integration: Assist users with Microsoft 365, Google Workspace, and enterprise VPNs on macOS.
- VIP Support: Deliver white-glove, priority technical assistance to C-suite executives and VIP users.
- MSP Liaison: Act as the primary on-site bridge between the client’s local staff and our remote MSP service desk.
Qualifications & Skills
- Experience: 3+ years in a deskside support or desktop engineering role, preferably within an MSP or corporate enterprise.
- OS Expertise: Advanced, deep-dive troubleshooting knowledge of macOS and iOS.
- MDM Knowledge: Hands-on experience using Addigy or another similar MDM for Apple device management.
- MSP Tools: Experience utilizing Autotask for ticketing and ITGlue for documentation is a major plus.
- Soft Skills: Exceptional customer service, clear communication, and a polished professional presence.
- Autonomy: Ability to manage your daily on-site ticket queue independently with minimal direct supervision.
- Certifications: Apple Certified Support Professional (ACSP) or Addigy certifications are highly desirable..
What We Offer
- The dynamic culture and career path of a leading Managed Service Provider.
- The consistency of working at a single, dedicated modern client workplace.
- Competitive salary, comprehensive healthcare benefits, 401(k) matching, and paid time off.
Skills Required
- Proficient in Windows operating system
- Experience with remote support technologies
- VPN connectivity and TCP/IP LAN networking knowledge
- Network and firewall troubleshooting
- Printer troubleshooting
- Microsoft 365 and other cloud platforms
- Critical thinking and organized work habits
- Passion for computers and technology
- Provide general desktop, user, and hardware support
- Proactive system maintenance including backup solutions
- General connectivity, network, and server support
- Good communication skills and documentation
What We Do
Xperteks Computer Consultancy, Inc. is a Master Technology Servicse Provider (MTSP). We have evolved from being a managed services provider (MSP) for over 17 years. We provide comprehensive IT services to small, mid-sized and enterprise businesses nationwide. We align our business interests with owners, management team, and IT executives, by demonstrating how we can create a stable and productive working environment for a low, fixed cost through thoughtful, proactive IT management. Our proven management methods use the best of breed, next-generation technology services that maximizes uptime and performance of critical business operations. Xperteks recognizes new trends and technologies in the industry to transform business operations from being unreliable and unpredictable to stable, effective and productive. With our niche expertise in Apple computers, we pioneered the capability of adapting remote technologies that were typically only used for PC networks, to also work with an Apple-centric network. This allowed Xperteks to offer a higher level of IT services to businesses regardless of computer platform. We created our managed IT services programs as a high-quality alternative to maintaining an in-house IT staff. Our managed IT services allow executives to focus on their business and not worry about their computer operations failing or the unexpected expense of hourly rates. Business owners and executives use our programs as their IT strategy to reduce, and stabilize their operating costs, improve productivity and minimize any unexpected costs. Xperteks is a New York corporation based in the heart of New York City. Our main office is located at 132 West, 36th Street. Our central, midtown location places us at the center of New York’s mass transit system. This allows us to dispatch our teams of experts throughout the five boroughs and reach most client sites usually in less than an hour.
