Windows Helpdesk and Deskside support

Posted 14 Days Ago
Hinsdale, IL, USA
In-Office
60K-80K Annually
Entry level
Information Technology • Consulting
The Role
Provides onsite and remote Windows desktop, helpdesk, hardware, network, server, printer, VPN, connectivity, and Microsoft 365 support. Responsibilities include troubleshooting, proactive system maintenance, backup solutions, user assistance, documentation, and general firewall and cloud platform support. The role requires strong Windows proficiency, technical problem-solving, organization, communication, and onsite availability in a hybrid full-time environment.
Summary Generated by Built In

Xperteks is looking to hire an Windows/PC Help Desk Support

This is a Full-Time Hybrid position.

A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows Technical Support position to support a client on a full-time basis on-site.

Candidate must be passionate about computers & technology and should be highly proficient in Windows Operating System. Must be up to date on the latest technologies and be able troubleshoot and learn quickly.

Must Be Experienced And Proficient In

Remote Software Technologies

VPN Connectivity and TCP/IP LAN Networks

General Network and Firewall troubleshooting

Windows Troubleshooting

Printer Troubleshooting

Microsoft 365 and Cloud other various cloud platforms

Critical Thinker

Organized

Ideal Candidates Should Be Able To

  • Provide general desktop, user and hardware support
  • Provide proactive system maintenance including backup solutions
  • Provide general connectivity and troubleshooting support
  • Provide network and server support
  • Provide good communication skills and documentation
  • Onsite support required

Skills Required

  • Proficiency with Windows operating systems
  • Experience with remote software technologies
  • Knowledge of VPN connectivity and TCP/IP LAN networks
  • General network and firewall troubleshooting experience
  • Windows troubleshooting experience
  • Printer troubleshooting experience
  • Microsoft 365 and cloud platform experience
  • General desktop, user, and hardware support experience
  • Network and server support experience
  • Strong communication and documentation skills
  • Critical-thinking and organizational skills
  • Availability for onsite support
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The Company
HQ: New York, NY
15 Employees
Year Founded: 2001

What We Do

Xperteks Computer Consultancy, Inc. is a Master Technology Servicse Provider (MTSP). We have evolved from being a managed services provider (MSP) for over 17 years. We provide comprehensive IT services to small, mid-sized and enterprise businesses nationwide. We align our business interests with owners, management team, and IT executives, by demonstrating how we can create a stable and productive working environment for a low, fixed cost through thoughtful, proactive IT management. Our proven management methods use the best of breed, next-generation technology services that maximizes uptime and performance of critical business operations. Xperteks recognizes new trends and technologies in the industry to transform business operations from being unreliable and unpredictable to stable, effective and productive. With our niche expertise in Apple computers, we pioneered the capability of adapting remote technologies that were typically only used for PC networks, to also work with an Apple-centric network. This allowed Xperteks to offer a higher level of IT services to businesses regardless of computer platform. We created our managed IT services programs as a high-quality alternative to maintaining an in-house IT staff. Our managed IT services allow executives to focus on their business and not worry about their computer operations failing or the unexpected expense of hourly rates. Business owners and executives use our programs as their IT strategy to reduce, and stabilize their operating costs, improve productivity and minimize any unexpected costs. Xperteks is a New York corporation based in the heart of New York City. Our main office is located at 132 West, 36th Street. Our central, midtown location places us at the center of New York’s mass transit system. This allows us to dispatch our teams of experts throughout the five boroughs and reach most client sites usually in less than an hour.

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