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The Senior Support Account Manager will oversee customer success by managing renewals, driving product adoption, coordinating technical support, and ensuring effective integration of Saviynt's PAM solutions.

Lead and operate Saviynt's cloud infrastructure: oversee Kubernetes on AWS/Azure, monitoring and incident management (FreshService), runbooks, SLAs, and reporting. Drive cloud migrations, IaC (Terraform/CloudFormation/ARM/Bicep), CI/CD, containerization (Docker/Kubernetes), security, governance, disaster recovery, and cost optimization. Manage and mentor a cloud engineering team, coordinate maintenance, and collaborate with engineering/SRE teams to resolve and prevent incidents.

Partner with sales leadership to architect and present identity and cloud security solutions, conduct technical discovery, respond to RFx, deliver POCs, mentor solutions engineers, and drive regional opportunities to close. Regularly provide product feedback and support marketing and bid efforts. Travel up to 60%.

Lead and manage Solutions Engineers to enhance pre-sales engagements and drive adoption of Saviynt's identity governance and cloud security solutions, while collaborating with various teams to align technical strategies with business goals.

The Group Vice President, Field Sales drives Saviynt's sales strategy across the Americas, leading regional sales teams, developing go-to-market strategies, and ensuring operational excellence.