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Develop new contract logistics business in East/South China, focusing on industrial verticals. Build pipeline, lead customer meetings, respond to RFQ/RFPs, manage bids, collaborate with regional BD and forwarding teams, and grow accounts through relationship-building and tailored solutions.

Provide administrative support including invoice/payment coordination, asset and stock record-keeping, office supplies management, claims handling, meeting room bookings, vendor contract filing, travel and accommodation arrangements, maintenance coordination, and courier/document management.

Perform warehouse loading/unloading, container stuffing/un-stuffing, material handling equipment operation and maintenance, stock control, cargo consolidation, documentation validation, safety compliance, and use RF handhelds/WMS to support continuous improvement and end-to-end logistics processes.

Lead identification, pursuit, and conversion of high-value project logistics opportunities (heavy lift, OOG, breakbulk) across energy, construction, mining and infrastructure. Develop strategic BD plans, respond to RFPs, craft multimodal turnkey solutions, collaborate with operations/engineering/pricing/compliance, manage CRM data, represent Toll at industry events, meet revenue targets, and travel frequently to clients and project sites.

Support end-to-end quotation and booking processes across global teams, prepare and issue air and ocean freight quotes, update rates in systems, follow up to convert quotes to bookings, assist sales with proposals and presentations, respond to customer enquiries, and contribute to process improvement and ad-hoc projects.

Process and manage export shipment data, create CargoWise quick bookings, handle consolidation registrations and shipper instructions, perform quality checks, respond to stakeholder inquiries, maintain documentation confidentiality, and communicate with partners in written Mandarin to support export operations.

Serve as single point of contact for assigned key accounts; build relationships, manage SLAs and escalations, run regular business reviews, drive account growth and cross-sell opportunities, support onboarding and contract negotiations.

Provide administrative support for HSE programs: maintain safety records and training matrices, compile safety performance and incident reports, assist with training and statutory/tender documents, coordinate with vendors/clients, and ensure HSE compliance and documentation upkeep.

Validate and process billing requests in SAP, verify rates and contract compliance, manage Excel templates for billing uploads, issue credit notes, distribute invoices, resolve billing discrepancies with Operations and customers, prepare monthly billing reports, support month-end closing and audits, and meet KPIs/SLAs while participating in process improvement projects.

Perform warehouse stock movements, operate WMS for inventory tracking, support warehouse administration, audits and stock checks, load/unload milk-run lorries, record humidity readings, maintain 5S housekeeping, and assist general warehouse operations.