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Lead end-to-end service readiness and global rollouts for IFS products via the Go To Operations framework. Coordinate stakeholders, drive change governance, enablement, testing, and knowledge transfer. Analyze CSAT/VoC and operational telemetry to prioritize improvements, lead RCA and continual service improvement, and report quality metrics to leadership.

This Software Support Engineer role involves troubleshooting technical challenges, developing patches, and collaborating with global partners on Sitecore products. Responsibilities include investigating product usage and contributing to software development.

Lead a regional Installed Base team (UK, Ireland, Benelux) to drive retention, expansions, renewals and revenue growth across enterprise customers. Recruit, coach and manage three direct reports; execute account planning, pipeline management, forecasting, and cross-functional collaboration. Engage C-level stakeholders, enable upsell/cross-sell of software, AI, cloud subscriptions and services, and integrate digital and field sales for sustainable installed-base growth.

The Account Executive is responsible for new business development through strategic account targeting, pipeline building, and leading the sales process while achieving annual sales targets.

The Senior Software Engineer will design scalable data infrastructure, optimize data pipelines, and develop RESTful APIs to enhance personalization and analytics capabilities.

Build and maintain investor-grade financial models (3-statement, long-range, scenario/sensitivity analysis) to support capital allocation, raises, and liquidity events. Turn messy data into decision-ready insight, pressure-test assumptions, present analysis to the CFO and board, and improve modelling through AI and automation.

Lead discovery, design, and delivery of agentic AI for customer experience. Prioritize high-ROI agent use cases, prototype and validate agent behaviors, define agent UX and specs, collaborate with engineering and AI research, own roadmap, and measure outcomes like time saved and accuracy.

The role involves driving new AI software sales, engaging with executives, and leveraging industry expertise to close large enterprise deals.

Lead global strategy and governance to protect and grow revenue from IFS's existing customers. Build frameworks for renewals, license optimization, and recurring revenue; oversee global Renewals, License Optimization, and Recurring Revenue teams; govern KPIs, forecasting, and regional alignment; represent installed base at executive level and drive cross-functional enablement to maximize lifetime customer value.

Lead execution of industrial cloud and AI sales strategy, enabling sellers, driving pipeline progression and forecasts, coordinating cross-functional marketing/product/presales efforts, growing key accounts, and operationalizing target-market priorities to meet revenue targets and improve customer value and retention.