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Manage supplier relationships, inventory investments, and supply planning to meet service level and inventory goals. Develop replenishment strategies, analyze demand and forecasting exceptions, manage safety stock and lead times, release purchase orders, evaluate supplier performance, and use planning tools and KPIs to improve inventory performance.

Lead day-to-day eCommerce operations: manage marketing automation and CRM, optimize websites and app, build analytics and dashboards, turn data into actionable UX and conversion improvements, coordinate cross-functional and agency projects, and support digital platform improvements and integrations.

Develop and manage customer relationships in an assigned territory, provide exceptional in-person and phone service, identify customer needs, deliver HVAC and plumbing product solutions, generate new business, grow existing accounts, and travel to customer shops and job sites.

Plan next-day delivery routes, review orders and pickups, schedule delivery windows, coordinate with sales, resolve delivery errors, support customers and drivers, and act as distribution center contact for parcel scheduling, special orders, and warehouse IT support.