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Act as the onsite liaison for client onboarding, KYC/AML and account opening operations; manage escalations, identify process and technology improvements, coordinate global teams, and represent delivery status to stakeholders.

Handle inbound US customer calls to provide service and actively upsell products and services. Document interactions in CRM, meet sales targets, resolve objections professionally, and work rotational shifts.

Design, develop, test, and deploy scalable Java/Spring Boot applications; collaborate with architects, QA, product and PMO in Agile; build REST/GraphQL APIs; troubleshoot production issues; document designs and tests; integrate with databases, messaging (JMS/Kafka), Azure services, Redis and front-end components.

Provide chat-based customer support for product and service queries, troubleshoot hardware and service issues, escalate unresolved cases, meet SLAs and quality standards, document interactions, and support team development through coaching and knowledge sharing while working flexible 24x7 shifts.

Perform accounts payable/audit duties for 50+ retail sites: review and log daily paperwork, run PDI reports, reconcile entries and fuel variances, correct errors, upload files to Box, communicate with stores/Territory Managers, and complete monthly audits by the fourth business day.

Lead manual and automated testing efforts, design test strategy and plans, build/maintain automation frameworks, integrate tests into CI/CD, perform API and performance testing, track metrics and defects, coordinate SIT/UAT/releases, and act as QA program coordinator and client SPOC to ensure release quality.

Individual-contributor analyst role in Manila supporting the Digital Cluster 3 VMG process. Requires a minimum of one year experience, HS graduate, APJ shift, and adherence to a standardized skillset (refer to attached Excel). No client interfacing, travel, or deputation.

Handle inbound US customer chats to answer inquiries, resolve issues, and promote products. Engage customers to identify needs, upsell and cross-sell, document interactions in the CRM, meet sales targets, and maintain strong product knowledge while working rotational shifts.

eClerx seeks a Process Manager to enhance client success through innovative process management and data analytics solutions. Emphasis on optimizing operations and improving efficiency for various industries.

Responsible for managing and developing APIs as part of the process team, ensuring smooth integration and functionality.