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Answer incoming US customer calls, provide product information, handle objections, and close sales through upselling. Log interactions in CRM, meet sales targets, learn product details, and work rotational shifts while maintaining professional, empathetic service.

In this role, you will provide excellent customer service and promote sales by handling inquiries and upselling products. You'll address customer needs and concerns with professionalism.

The role involves managing HR processes, performance management, coaching, and compliance, while leading operational improvements and ensuring employee satisfaction in a business environment.

Lead product vision, roadmap, and end-to-end lifecycle for enterprise applications. Collaborate with engineering, business, and customers, prioritize backlogs, manage releases, drive adoption of SAP and LexisNexis solutions, define KPIs, and support pre-sales and stakeholder communications.

Handle inbound US customer calls to provide product information, resolve issues, and aggressively upsell. Document interactions in CRM, meet sales targets, and work rotational shifts while maintaining product knowledge and professional service.

The posting contains a company overview for eClerx but provides no specific Analyst responsibilities, qualifications, technologies, salary, or travel requirements. The role likely relates to data analytics, process management, and supporting client engagements based on company focus, but no duties are specified.

Provide chat-based customer support for product and service queries, troubleshoot basic hardware and telecom issues, escalate unresolved complaints, meet SLAs, document interactions, and coach or assist teammates as needed. Work flexible 24x7 shifts and maintain professional conduct while contributing to team goals and continuous process learning.

Lead planning, execution, and reporting of information security audits and controls. Manage IS risk framework and compliance (SSAE-18/SOC, ITGC, PCI-DSS, ISO27001, GDPR). Review contracts for IT/security controls, respond to privacy/security questionnaires and RFPs, and drive IS audit implementations. Support AI risk management, ensure IT infrastructure understanding, and communicate with clients and stakeholders.

Produce high-quality graphic design work (image clear cutting, masking, color correction, retouching, layouts) using Adobe tools; meet client specifications and deadlines; consult supervisors; support shipping file preparation; handle customer escalations; adapt to Adobe updates; meet performance metrics and take on responsibilities as needed.

Individual-contributor Analyst role within Digital Cluster 3 based in Manila. Billed new-hire (9 headcount) working APJ shift with no client interaction, travel, or deputation. Requires a high-school graduate with minimum one year experience and adherence to a standardized skillset (refer to attached). Reports to Chris Nora.