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Ensure reliability and metrological consistency of laboratory instruments and systems by developing and maintaining instrumentation and automated test systems, supporting installation/validation, planning and overseeing calibration activities, authoring technical documentation, managing lab projects and suppliers, driving continuous improvement (Lean/Six Sigma), and providing technical support, training, and cross‑functional collaboration to ensure compliance and standardization.

Provide customer service and operational support in an international, fast-paced environment: manage inquiries, process orders, prepare shipping/customs paperwork, assist inventory tasks, coordinate with stakeholders across regions/time zones, maintain data in Salesforce/Oracle/Microsoft Office, follow up on open issues, and support process consistency and continuous improvement.

Lead and manage product testing projects: define scope, develop test plans and special methods, coordinate lab and field activities, communicate and negotiate with clients, resolve technical compliance issues, train and direct staff, and represent UL in technical forums.

Execute corporate communications strategy and editorial production; craft messaging and communication plans aligned to the UL brand. Translate technical/scientific content for nontechnical audiences, support measurement and reporting, manage projects and budgets, collaborate across matrix teams, and use Microsoft Office and marketing/communication tools.

Configure and support the companys Wire and Cable software for customers. Build UI-based configurations and custom XML/SQL data collection forms, generate reports, resolve system issues with technical teams, attend customer meetings, act as primary contact for key clients, and provide status updates and risk/issue escalation.

Lead and execute end-to-end security assessments for embedded/IoT devices, web and mobile apps, and cloud environments. Identify and exploit vulnerabilities using fuzzing, binary analysis, hardware and physical attack techniques, and deliver actionable reports and remediation guidance. Contribute to test methodology, R&D, staff training, and client collaboration.

Manage containment/fire-stopping certification projects end-to-end: define scope, develop test programs to UL/international standards, liaise with clients, coordinate lab activities, identify non-compliance, and travel for inspections and witness testing.

Develop and execute sales strategies for TIC services, manage sales processes, acquire new customers, drive contract renewals, collaborate with internal teams and global accounts, and share product expertise to support customer proposals and contract closures.

Lead and manage product testing projects: define scope/specs, develop test methods, coordinate lab and field testing, communicate with clients, resolve technical nonconformities, prepare reports, train and direct staff, and develop requirements for nonstandard tests and equipment.

Lead and manage product testing projects: define scope, plan tests, determine specs and compliance, develop special test methods, coordinate lab and field activities, communicate results and negotiate with clients, supervise and train staff, and drive continuous improvement and technical problem resolution.