This exciting role as a Software Implementation consultant in our Configuration group will work as part of a team to support and configure our Wire and Cable software for our customers.
This role focuses on:
- UI based configuration elements of the Implementation
- More technical elements of the Implementation which will require knowledge of SQL and authoring of data collection forms using XML
- Supporting our customers and relationship building
RESPONSIBILITIES
Consultancy and Configuration
- Provide support to existing clients including report generation at critical times of the year
- Advise and assist the client in maintaining and enhancing their application
- Configure the system as per the defined requirements using the system user interface
- Work with technical teams to resolve system and configuration issues
- Attend customer meetings and calls as and when required in support of larger implementation project, ensuring a professional image at all times
- Provide status updates, highlight risks and issues to supervisor (within the project and/or people manager)
Dedicated Consultancy:
- Advise and assist the client in maintaining and enhancing their application
- Serve as the main point of contact for key customers
Techincal Configuration:
- Build and maintain custom forms using XML/SQL build scripts
QUALIFICATIONS
Skills Required/Desired:
- Minimum commercial experience of 2 years. Experience in software implementation and / or support, a plus.
- Strong academic background in a relevant discipline e.g. computer science, engineering, sustainability or equivalent also a plus.
- The ideal candidate will be educated to degree level or equivalent.
- Strong communication skills in English are essential, together with fluency in either French or German to support collaboration across the EMEA region.
Required skills, knowledge and characteristics based on responsibilities:
- A high level of numeracy
- Strong working knowledge of Excel required
- Detail-oriented and analytical thinking
- Familiarity with web-based applications
- Ability to learn new software applications rapidly
- Effective communicator with good interpersonal skills as this is a customer-facing role
- Previous experience working in teams for project delivery, a plus
- Previous experience in a customer facing role, a plus
Techincal Configuration:
- Experience with relational databases and use of SQL
- Working knowledge of XML is ideal
Skills Required
- Minimum commercial experience of 2 years
- Experience in software implementation and/or support
- Degree in computer science, engineering, sustainability or equivalent
- Strong communication skills in English
- Fluency in either French or German
- Strong working knowledge of Excel
- High level of numeracy
- Detail-oriented and analytical thinking
- Familiarity with web-based applications
- Ability to learn new software applications rapidly
- Effective communicator with good interpersonal/customer-facing skills
- Previous experience working in teams for project delivery
- Previous experience in a customer-facing role
- Experience with relational databases and use of SQL
- Working knowledge of XML
What the Team is Saying
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What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
