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As a Senior Staff Technical Program Manager, lead complex programs by managing cross-functional teams, defining technical and business requirements, and overseeing the Software Development Life Cycle. Drive data strategy and ensure effective communication and collaboration across teams to enhance productivity and customer experience.

As a Staff Backend Engineer, you will design scalable backend systems for pricing, billing, and usage metering, focusing on event-driven architectures for real-time data processing and reliability in revenue-critical systems.

Lead and oversee the development and operations of AI infrastructure orchestration, focusing on team management, strategic vision, and technology integration.

Lead customer insights and analytics: set strategic analytics roadmap, manage and develop a team of analysts, partner with executives and cross-functional teams, drive root-cause and impact analyses, define program governance and metrics, and guide analytics infrastructure and executive dashboards to improve customer experience and growth.

Design, build, and maintain an agentic operations platform and backend services; fine-tune and optimize small language models for low-latency inference and edge deployment; develop inference pipelines, monitor model performance, and implement scalable APIs, databases, security, and automation.

Supports senior director-level executives through complex calendar and meeting management, international scheduling, travel and expense coordination, event planning, team communications, presentation support, and special projects. The role requires strong organization, discretion, independent judgment, prioritization, and communication across global teams and time zones. The assistant also coordinates executive activities, maintains shared resources, and streamlines administrative processes in a fast-paced technology environment.

Analyze retail KPIs, pricing, promotions, inventory, supply chain performance, and customer behavior to identify growth and efficiency opportunities. Build dashboards, conduct forecasting and elasticity analyses, evaluate promotional ROI, develop business cases, and present recommendations. Collaborate with merchandising, operations, finance, supply chain, and technology teams to translate business requirements into actionable data solutions.

Leads long-term category growth strategy, revenue expansion, customer acquisition, retention, market share growth, and marketing investment. Oversees integrated demand-generation and lifecycle programs, uses analytics and market insights to identify opportunities, manages KPIs and optimization, and advises executives. Partners across Product, Sales, Merchandising, Finance, Analytics, and Operations while building and developing a high-performing category growth marketing team.

Lead vision, strategy, and metrics for Coupang's cross-border e-commerce business. Build seller and customer platforms, prioritize roadmap, align stakeholders, and monitor data to scale global fulfillment, onboarding, catalog, campaigns, and operations.

Lead architecture and hands-on development of scalable, reliable backend and ML deployment infrastructure. Guide multiple platform teams, resolve critical system issues, design workloads, and raise engineering and operational standards.