The Customer-Centric Planning team is looking for a Sr. Manager, Business Data Analysis to lead our customer insights and analytics function. In this role, you will define the strategic analytics roadmap, manage a team of analysts, and partner closely with executive leadership and cross-functional teams to drive customer experience improvements, mitigate risks, and uncover high-impact growth opportunities.
This role demands a strategic leader who excels at bridging complex data insights with high-level business strategy. You will thrive in ambiguous environments, taking end-to-end ownership to align cross-functional stakeholders, streamline business processes, and scale analytical frameworks. While leading strategically, you also retain the technical depth to guide your team through complex methodologies and ensure execution excellence on the front line.
What You Will Do
- Strategic Roadmap & Vision: Formulate and execute the end-to-end data analytics roadmap for customer-centric planning, aligning analytics initiatives with overarching company strategic goals and growth priorities.
- Team Leadership & Development: Lead, mentor, and scale a high-performing team of data and business analysts. Set clear KPIs, foster professional growth, and establish best practices for data storytelling, advanced analysis, and business reporting.
- Cross-Functional & Executive Alignment: Act as a trusted advisor to senior business leaders (including Growth Marketing, Operations, and Product). Translate complex data insights into clear, actionable business strategies and drive company-wide adoption.
- Strategic Root-Cause & Impact Analysis: Oversee holistic, data-driven root-cause analyses on business and customer pain points. Champion data-backed solutions to improve operational efficiency and customer experience.
- Program & Project Governance: Define metrics, goals, frameworks, and success criteria for large-scale, cross-functional programs. Ensure project portfolios meet strategic timelines and deliver measurable ROI.
- Analytics Infrastructure & Standards: Guide the design and optimization of executive-level dashboards, analytical frameworks, and data pipelines to ensure scalable and consistent metrics tracking across business units.
Essential Qualifications
- 6+ years of experience in business analysis, data analytics, or business intelligence, with 2+ years of direct people management or substantial matrix management experience (preferably in E-commerce, Marketplace, or Tech).
- Proven track record of building analytics roadmaps, leading cross-functional strategic initiatives, and directly influencing C-level/senior executive decisions.
- Hands-on proficiency in SQL and advanced analytics tools, with strong experience designing executive visualization dashboards (e.g., Power BI, Tableau).
- Demonstrated ability to navigate, manage multiple complex projects simultaneously, and resolve cross-departmental conflicts.
- Excellent written and verbal English communication skills to effectively articulate insights to non-technical executive audiences.
Preferred Qualifications
- Experience leading analytics in large-scale e-commerce operations, marketplace ecosystems, or rapid-growth tech environments.
- Strong background in diverse customer experience management, process optimization, and growth marketing analytics.
Skills Required
- 6+ years experience in business analysis, data analytics, or business intelligence, with 2+ years of direct people management or substantial matrix management experience
- Proven track record of building analytics roadmaps, leading cross-functional strategic initiatives, and influencing C-level/senior executive decisions
- Hands-on proficiency in SQL and advanced analytics tools; experience designing executive visualization dashboards (e.g., Power BI, Tableau)
- Demonstrated ability to manage multiple complex projects simultaneously and resolve cross-departmental conflicts
- Excellent written and verbal English communication skills to articulate insights to non-technical executive audiences
- Experience leading analytics in large-scale e-commerce operations, marketplace ecosystems, or rapid-growth tech environments
- Background in customer experience management, process optimization, and growth marketing analytics
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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