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Provide remote front-line technical support for Cognex machine vision systems to integrators and end users: troubleshoot hardware/software, reproduce issues, maintain Salesforce cases and knowledge base articles, escalate to engineering, collaborate with global support, and drive continuous improvement while maintaining high customer satisfaction.

Support sales by creating and reconciling quotes and orders, set up new customers in SAP, manage partner pricing and customer price agreements in Salesforce, act as liaison between Order Management, Sales, and customers, and assist with exception quoting and Salesforce user support.

Support sales by creating quotes, setting up customers in SAP, managing partner pricing and customer price agreements in Salesforce, auditing and booking purchase orders, reconciling order discrepancies, and liaising between Sales, Order Management, and customers.

Support sales by setting up customers in SAP, managing partner pricing and customer price agreements in Salesforce, booking and auditing orders, creating exception quotes, reconciling purchase orders with quotations, and acting as a liaison between Order Management, Sales, and customers.

Lead development and evolution of shared frontend libraries, frameworks, and tooling across products. Architect scalable, maintainable UI solutions, write production code, evaluate technologies, mentor engineers, and promote frontend best practices and platform direction.

Lead HRIS strategy and roadmap, manage Workday implementation/configuration/integrations, oversee release management, reporting and analytics, vendor relationships, and a support team; partner with HR, IT, and cross-functional stakeholders to drive automation, process improvements, and an improved employee experience.

Design, enhance, and maintain CI/CD pipelines and test automation for embedded machine-vision software. Analyze and remove hardware/software/workflow bottlenecks, optimize feedback times, automate developer workflows, and collaborate with global engineering teams. Occasional international travel.

Support sales and order management by setting up customers in SAP, processing supplier forms, managing pricing and partner codes, auditing and reconciling purchase orders and quotations, creating exception quotes, liaising between sales, order management, and customers, and providing Salesforce user support.

Lead and grow a DevOps engineering team to design and operate automated CI/CD pipelines, infrastructure-as-code, containerized deployments, security/compliance, monitoring, and incident response while collaborating across engineering teams.

Drive territory sales by prospecting, demoing Cognex vision products at customer sites, capturing CRM data, generating leads at events, and meeting quota through new and existing accounts.