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The Renewal Manager is responsible for customer retention through managing and closing renewal opportunities. This role involves working with sales and customer success teams to maximize revenue, managing relationships with channel partners, completing renewal lifecycle tasks, and analyzing customer data to determine retention strategies.

The Director of Customer Success will lead the global team to enhance customer satisfaction and retention. Responsibilities include strategic leadership, team development, customer engagement, performance metrics, onboarding, feedback gathering, and cross-functional collaboration to ensure clients achieve desired outcomes with the company's products.

The Sales Development Representative at Magnet Forensics is responsible for qualifying sales leads generated by marketing, utilizing prospecting strategies for customer engagement, scheduling meetings for sales readiness, and managing contacts through CRM systems. This role focuses primarily on inbound lead response with opportunities for career growth in various related fields.