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Leads resolution of complex and high-severity technical support issues, performs root cause analysis, coordinates permanent fixes with Engineering, manages incidents, mentors support engineers, improves escalation processes and diagnostic standards, and represents customer needs in product feedback and defect triage.

Own and grow a portfolio of high-value enterprise accounts across the Americas. Develop account plans, build executive relationships, manage complex software sales cycles, identify expansion opportunities, lead presentations and negotiations, and collaborate with internal teams to deliver customer outcomes. The role also mentors colleagues, analyzes account performance and market trends, and requires 30–50% travel focused on U.S. customers.

Lead architecture and hands-on development for a cloud-native data enrichment service. Design scalable, reliable, and high-performing solutions; establish engineering patterns, tooling, and infrastructure practices; and guide modernization efforts. Collaborate with engineering, product, and UX stakeholders, mentor senior developers, communicate technical tradeoffs, and drive adoption of effective practices across teams.

Lead architecture and hands-on development for a unified SaaS frontend platform. Design reusable UI frameworks, modernize legacy codebases, improve developer experience, and guide engineering teams on scalable patterns, tooling, security, and performance. Collaborate with engineering, product, and UX stakeholders, mentor senior developers, prototype solutions, and scale successful practices across products. The role requires backend and frontend expertise, cloud deployment, Kubernetes operations, distributed data stores, and technical leadership without people-management responsibilities.

The Accounting Manager leads month-end and quarter-end close activities, reviews reconciliations and journal entries, supervises and develops Staff Accountants, and provides technical guidance on US GAAP matters. The role owns balance sheet reviews, supports consolidated and statutory audits, strengthens internal controls, documents processes, and automates close activities. It also serves as a key partner to the Controller and external auditors.

Owns escalated, high-severity customer issues and leads root-cause analysis, incident response, corrective actions, and customer communication. Provides technical coaching to support engineers, improves escalation paths and diagnostic standards, creates knowledge resources, and partners with Engineering and Product Management to reduce recurring issues and improve product quality.

Leads global accounts receivable operations, including collections, cash application, credit reviews, reconciliations, journal entries, close activities, reporting, and audit support. Manages and develops the AR team, resolves billing disputes, monitors credit and collections metrics, and partners with Sales, Legal, Revenue Operations, Customer Success, and auditors. The role also drives order-to-cash process improvements and supports ERP, billing, collections, and workflow system enhancements.

Own the end-to-end success strategy for a flagship customer, driving adoption, measurable outcomes, value realization, and executive relationships. Coordinate cross-functional teams across support, services, product, engineering, and sales while monitoring customer health and mitigating risks. Lead, coach, and develop two Technical Support Engineers, ensuring technical excellence, issue resolution, and customer-focused engagement.

Own complex technical support cases from investigation through resolution, communicating clearly with customers and collaborating with Engineering and Product teams. Reproduce issues using test environments, logs, APIs, and diagnostic tools; create knowledge articles; mentor support engineers; identify recurring issues; and recommend process, tooling, and product improvements. The role is remote in the UK, supports Arabic-speaking customers, and may require occasional travel or work outside standard hours.

Process customer orders, contracts, licenses, invoices, and fulfillment requests while maintaining Salesforce data and operational reports. Manage inventory requirements, respond to customer and sales inquiries, support finance activities such as credit memos, maintain process documentation, and assist with vendor forms. The role requires accurate SLA-driven execution, customer service, cross-functional collaboration, and occasional support outside normal working hours.