The Role
Leads global accounts receivable operations, including collections, cash application, credit reviews, reconciliations, journal entries, close activities, reporting, and audit support. Manages and develops the AR team, resolves billing disputes, monitors credit and collections metrics, and partners with Sales, Legal, Revenue Operations, Customer Success, and auditors. The role also drives order-to-cash process improvements and supports ERP, billing, collections, and workflow system enhancements.
Summary Generated by Built In
Who We Are; What We Do; Where We’re Going
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
If you think you would be the right person to join our team working towards this goal, we would love to hear from you!
Role Overview
We are seeking an experienced Accounts Receivable Manager to join our Finance team and oversee day-to-day accounts receivable operations. This role is responsible for leading the accounts receivable team, ensuring timely collections and cash application, supporting established credit and collections processes, and providing accurate reporting on receivables activity. The position is ideal for a hands-on leader who enjoys developing team members, resolving customer billing issues, and partnering cross-functionally to support efficient business operations.
What You'll Do
- Lead, mentor, and coach the accounts receivable team, providing guidance, support, and clear development paths.
- Assign tasks and portfolios, monitor performance against established goals and service expectations, and provide constructive coaching and feedback. Utilize operational metrics to support team effectiveness and development.
- Ensure team members are trained and equipped to perform their duties effectively, and address team-related issues as they arise.
- Oversee the accounts receivable operations, including collections on past due accounts, worldwide cash receipt processing, and cash application.
- Monitor customer accounts for overdue payments and manage escalations related to aged and outstanding balances.
- Resolve complex billing issues and discrepancies, and act as the escalation point for disputed accounts.
- Oversee the accounts receivable inbox and ensure timely response to internal and external inquiries.
- Ensure third party customer portal registrations are maintained and invoices are delivered through the required channels.
- Administer established credit processes and support customer credit reviews in accordance with company policies and approval requirements.
- Review customer credit information and provide recommendations regarding credit limits and payment terms in accordance with established guidelines.
- Partner with Sales, Revenue Operations, and Legal to support credit reviews and address customer account concerns in accordance with established approval processes.
- Monitor customer balances and collection activity, identifying and escalating potential credit concerns when appropriate.
- Track and report on credit and collections metrics, escalating significant concerns to Finance leadership
- Deliver accounts receivable close activities, including cash and receivable reconciliations, and preparation and posting of journal entries.
- Monitor accounts receivable metrics and provide reporting and analysis to support collections activities and operational decision-making.
- Partner with external auditors on receivable and revenue-related testing, providing narrative support and timely evidence.
- Identify and implement process improvements that enhance efficiency and accuracy across the order-to-cash cycle.
- Support system implementations and enhancements related to ERP, billing, collections, and workflow tools.
- Collaborate with Sales, Legal, Revenue Operations, and Customer Success to resolve billing discrepancies and address the root causes of disputes.
- Act as a company representative in upholding quality customer service and a positive company image when resolving customer account inquiries.
Team Leadership
Collections and Cash Application
Credit Management
Close and Reporting
Operational Excellence
What We're Looking For
- 5+ years of progressive credit and collections experience, including at least 2 years leading a team.
- Experience overseeing accounts receivable operations within a multi-entity and/or multi-currency environment.
- Experience managing collection activities and supporting improvements in collection effectiveness and customer payment performance.
- Demonstrated experience operating within a controlled close environment, with a clear understanding of documentation standards, review requirements, and audit evidence.
- Advanced Excel skills and experience working with large, detailed datasets in support of reconciliations and audit requests.
- Excellent written and verbal communication skills, with the judgment to hold firm collections conversations while protecting the customer relationship.
- Strong attention to detail, organizational skills, and sound judgment required to operate effectively in a high growth, scaling technology environment.
- Proven ability to partner cross-functionally while maintaining strong accounting governance and control discipline.
Compensation & Benefits
The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).
Ensure this is formatted as “normal”
$85,000 - $105,000 (Currency i.e. “CDN”) a year
Salary range (min - max)
Position Type: New Position
Magnet is proud to offer benefits such as:
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
Indicators of Success
We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.
How We Work
At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.
We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!
The Most Important Thing
We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
CARE – We care about each other and our mission to make a difference in the world.
OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.
Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.
US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Skills Required
- 5+ years of progressive credit and collections experience
- At least 2 years of experience leading a team
- Experience overseeing accounts receivable operations in a multi-entity and/or multi-currency environment
- Experience managing collection activities and improving collection effectiveness and customer payment performance
- Experience operating within a controlled close environment, including documentation standards, review requirements, and audit evidence
- Advanced Excel skills and experience working with large, detailed datasets for reconciliations and audit requests
- Excellent written and verbal communication skills, including judgment in collections conversations
- Strong attention to detail, organizational skills, and sound judgment
- Ability to partner cross-functionally while maintaining accounting governance and control discipline
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The Company
What We Do
Magnet Forensics is a global leader in the development of digital investigation software that acquires, analyzes and shares evidence from computers, smartphones, tablets and IoT related devices. Magnet Forensics has been helping law enforcement fight crime, protect assets and guard national security since 2009. Magnet Forensics has become a trusted partner for thousands of the world’s top law enforcement, government, military and corporate organizations in over 92 countries. Court-admissible evidence recovered by Magnet Forensics tools has been used to support a wide-variety of investigations including cybercrimes, child exploitation, terrorism, human resource disputes, fraud, and intellectual property theft. For more information, please visit https://www.magnetforensics.com
