Process customer orders, contracts, licenses, invoices, and fulfillment requests while maintaining Salesforce data and operational reports. Manage inventory requirements, respond to customer and sales inquiries, support finance activities such as credit memos, maintain process documentation, and assist with vendor forms. The role requires accurate SLA-driven execution, customer service, cross-functional collaboration, and occasional support outside normal working hours.
Who We Are; What We Do; Where We’re Going
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
If you think you would be the right person to join our team working towards this goal, we would love to hear from you!
Role Overview
The Magnet Forensics Order Operations team plays a critical role at Magnet, ensuring our customers receive their products in a timely and accurate manner. This team is a highly motivated, detail-oriented group who focus on continual improvement and upping their game to delight our customers and internal stakeholders.
The Operations Analyst is responsible for the end of sale cycle within the organization. In this role, you will maintain salesforce contract data, fulfil licenses, invoice customers, ship products to external Customers and work with the internal teams to meet Customer needs and ensure contractual compliance.
What You’ll Do
Analyze and fulfill customer orders and requests within SLAs and provide timely and excellent customer service;
Create accurate Order Contracts;
Create Accounts within Invoicing Portals;
Create software licenses within various systems;
Create and maintain reports through Salesforce.com;
Create and maintain workflow process documents and videos;
Manage the team’s inventory requirements;
Invoice clients and prepare reports as needed;
Respond to customer emails regarding license and fulfillment inquires;
Perform clerical duties such as maintaining financial filing and record systems;
Assisting the sales team with customer issues, orders, and sales requirements;
Assist the finance team, as required, for example Prepare and match credit memos;
Assist with completing Vendor Forms.
What We’re Looking For
- 2+ years of experience successfully working within order fulfillment processing;
Experience working with Salesforce;
Excellent attention to detail, strong organizational and teamwork skills and a demonstrated ability to solve problems in order to meet KPI’s;
Ability to successfully achieve results through independent actions with minimal supervision, while also maintaining a strong collaborative approach with your team.
Please note: This role may require occasional support outside of normal working hours.
Compensation & Benefits The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).
$65,000 to $75,000 (CDN) a year
Position Type: New Position
Magnet is proud to offer benefits such as:
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
Indicators of Success
We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.
How We Work
At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.
We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!
The Most Important Thing
We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
CARE – We care about each other and our mission to make a difference in the world.
OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.
Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.
US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
