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Manage and grow assigned customer accounts through regular engagement, resolving issues, driving renewals, upsells and cross-sells, supporting onboarding, monitoring account health, and collaborating with internal teams to ensure customer success.

Analyze and improve multilingual classifiers, partner with linguistics and engineering teams, validate taxonomy translations, and document findings.

Support data quality by analyzing multilingual classifier outputs, refining parsers, and translating taxonomy content between English and German while maintaining accuracy in high-volume tasks.

Lead and scale global talent acquisition by managing full-cycle recruiting, developing sourcing strategies, optimizing processes and systems, building pipelines for hard-to-fill roles, establishing metrics and dashboards, coaching hiring managers, partnering with leaders and marketing on employer brand, and ensuring compliant, inclusive hiring across multiple regions.

Manage and grow a portfolio of large strategic accounts through proactive engagement, renewals, contract negotiations, upsell/cross-sell, onboarding, product adoption, and cross-functional collaboration to drive retention and revenue growth.

The Customer Success Manager fosters client relationships, drives renewals and upselling, measures account health, and ensures customer satisfaction while managing multiple priorities.

The Account Executive focuses on driving new business in higher education, managing the sales cycle, building pipelines, and engaging with clients through a consultative approach to meet sales targets.

Manage assigned client relationships, drive product adoption and onboarding, deliver training and business reviews, monitor account health using data, coordinate cross-functional support, and capture feedback to improve product outcomes.

The Director of Client Services leads a team of Account Managers, driving client retention and growth through coaching, strategic insight, and data-driven decision-making while collaborating across departments.

The Associate Solutions Architect helps clients implement and adopt Lightcast's data solutions by providing technical support, guiding API integrations, and ensuring successful onboarding and ongoing client communication.