Work Authorization: To respect your time, we cannot provide employment visa sponsorship for this position now or in the future. Before applying, please confirm that you are authorized to work in the United States without current or future employer sponsorship.
Major Responsibilities:
- Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer’s goals, challenges, and priorities.
- Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes.
- Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs.
- Develop and manage customer success plans with clear goals, milestones, responsibilities, and measures of success.
- Monitor product adoption, engagement, account health, and progress toward customer outcomes.
- Proactively address risks and barriers to adoption, value realization, or renewal.
- Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews.
- Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams.
- Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecasting, and closing.
- Maintain consistent commercial conversations throughout the customer lifecycle.
Identify and execute cross-sell and upsell opportunities by connecting customer needs to appropriate solutions.
Navigate rate changes, contract terms, budgets, and purchasing processes while balancing customer and company objectives. - Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation.
- Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.
- Manage multiple accounts, renewal timelines, commitments, and competing priorities in a fast-paced, results-driven environment.
- Consistently follow through on customer actions, risks, and opportunities.
- Share customer insights and feedback to improve products, services, and the overall customer experience.
- Adapt to changing customer needs, business priorities, products, and processes while continuously building industry and product expertise.
- Set specific goals, coordinate the successful onboarding, and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services.
Education and Experience:
- 3+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
- Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
- Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
- Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing.
- Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
- Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
- Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage multiple competing priorities and maintain a high level of customer activity.
- Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools. A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.
Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions, companies, and communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Skills Required
- 3+ years of experience in customer success, account management, consultative sales, or a related customer-facing role
- Experience in a SaaS, DaaS, technology, data, or subscription-based environment
- Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion
- Experience owning renewals, including value confirmation, pricing, negotiation, contracting, and closing
- Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI
- Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills
- Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels
- Strong analytical, organizational, and problem-solving skills
- Ability to manage multiple competing priorities and maintain a high level of customer activity
- Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools
What We Do
Emsi Burning Glass is now Lightcast. Our name is new, but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand. Our mission is to unlock new possibilities in the labor market.
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