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Leads client intelligence, data stewardship, reporting, insights, and client engagement solutions across Chanel’s divisions. Manages local data and CRM tool roadmaps, ensures data quality, supports digital and AI transformation, and coordinates transversal projects with European and local stakeholders. The role translates client data into business opportunities, improves omnichannel client understanding, animates data communities, and supports change across retail and business functions.

Design retail fragrance and beauty stores for Japan Local and Travel Retail. Develop designs from kickoff through construction and opening, produce 3D models and visualizations (SketchUp), prepare drawing packages, support cost estimates/value engineering, coordinate with merchandising and internal/external stakeholders, and ensure quality and brand-aligned store presentation.

Lead mid-term skincare brand strategy and product marketing in Japan: manage launches, lifecycle, pricing, merchandising, visual assets, cross-functional execution (CRM, PR, Digital, Retail), budget optimization, stakeholder alignment, and mentor a skincare marketing planner while providing insights to global marketing.

Lead cyber risk and security engineering across cloud-native and hybrid environments. Drive risk assessment, implement security controls, integrate DevSecOps and IaC, build identity and access governance, run awareness programs, apply security frameworks, and advise senior leadership to reduce enterprise cyber risk across digital and physical retail operations.

Lead and govern technical operations and support teams, translate business strategy into operational roadmaps, drive cost optimization and digital transformation, implement performance and automation initiatives, and ensure cross-functional collaboration to improve system availability and business growth.

Lead concept-to-installation window and visual merchandising across Hong Kong & Macau: translate global creative briefs into refined window designs, manage production lifecycle, vendor partnerships, budgets, compliance, and sustainability/circularity initiatives to ensure consistent, high-quality boutique presentation.

As a Fashion Advisor at Chanel, you'll provide exceptional client service, build relationships, and deliver stylish experiences, reflecting the brand's luxury image.

Lead a regional project management team to plan, deliver, and adapt marketing campaign assets across Asia. Oversee timelines, budgets, vendors, governance, and cross-functional collaboration while mentoring staff, optimizing processes, and ensuring consistent brand execution across markets.

Define and implement CHANEL Fashion's global client communication strategy across omnichannel touchpoints (email, messaging apps, social, CRM). Develop personalized client journeys, set measurement frameworks and KPIs, collaborate with orchestration and regional teams, lead a multidisciplinary team, and manage external partners to elevate engagement and reinforce the brand's fashion voice.

Lead design and implementation of orchestration governance, ways of working and cross‑functional frameworks for SEAA Fashion. Drive stakeholder alignment, prioritisation, taskforces, progress tracking and measurement to translate strategic ambitions into consistent, measurable execution across markets and metiers.