Your Role at Chanel
We are seeking an experienced Client Intelligence & Data Manager driven by innovation and impact. Her/His role will be to ensure the successful deployment & measurement of client engagement strategies across all divisions, supervising transversal projects and bringing client intelligence to another level.
The Impact You Can Create at Chanel
Offer a deeper & accurate client knowledge to make business thrive
Accompany the data transformation initiated by Chanel Europe, always driven by the impact on sales and client experience.
Aim at enriched and omni client insights to create new opportunities for Businesses
Contribute to the omnichannel path for our clients' leveraging data and connecting the different bricks of our ecosystem.
The 3 divisions Client Intelligence & Data Manager main missions are
Client Engagement & Client Insights
Client Intelligence & Data Stewardship:
Serve as the market referent for all client reports. With direct access to the Client 3 Division database, analyze existing data and build custom reports for the market.
Leverage data to create meaningful insights that address business needs and problematics.
Ensure data quality through collection and identification of discrepancies in collaboration with Europe data stewardship.
Identify opportunities and share them with relevant stakeholders.
Community animation:
Explore local best practices, animate local community of ambassador
Promote the Middle East practices and be an ambassador of the market in Europe communities
Digital tools and data ecosystems
Implement Client engagement & Data Solutions Linked to Clients Across Our Networks:
Manage the MBA/MLBB roadmap at the local level and ensure advanced usage across networks with different level of maturity and expertise.
Act as a customer success manager regarding the implementation of any other tools linked to the data and client engagement ecosystem.
Feedback to Europe teams with markets insights
Lead Transformation on Systems and Tools at a Local Level:
Support Digital Europe data & CRM transformation roadmap in a transversal manner at local level to elevate our expertise, improve data consistency, and provide a comprehensive view on clients and targeting.
Foster innovative ways of working to maximize relevance and accuracy leveraging AI.
Digital Transformation & Ecosystems:
Actively participate in the European digital community, sharing vision and awareness on digital topics.
You are energized by
Clients’ knowledge and being on the field to “make data talk”
Analytics & Data systems
AI transformation
Leading transversal projects
Supporting businesses
Being Impact-oriented
Working in a highly collaborative environment
What you will bring
Minimum 8 years of experience combining data, client intelligence, technology and strong understanding of business.
Proficiency in project management and the ability to thrive in a transversal role.
Process and impact-driven, with the ability to leverage previous work and be agile across three divisions.
Problem-Solving Capability: Strong problem-solving skills with a "can-do" attitude
Intellectual Curiosity: Mental agility, international outlook, and multicultural sensitivity.
Excellent communication abilities and an analytical mindset.
Proven collaboration skills to accompany change at every level and to work effectively in a 360-degree mode within the team.
Digital Savvy: Proficiency with Microsoft Office, collaboration tools, and digital platforms.
Fluency in English (oral and written) is essential, and French language skills are highly appreciated.
Leveraging your unique experiences, Chanel will enable you to
Contribute to deliver the best client experience
Gain exposure to different business cultures, transversal CHANEL products categories and Retail markets
Collaborate with many stakeholders locally and in Europe from Business, Digital, Data
Collaborate & create synergies amongst project for more efficiency and impact
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
Skills Required
- Minimum 8 years of experience combining data, client intelligence, technology, and business understanding
- Proficiency in project management and ability to work in a transversal role
- Strong problem-solving skills and a can-do attitude
- Excellent communication abilities and an analytical mindset
- Proven collaboration skills and ability to support change across organizational levels
- Proficiency with Microsoft Office, collaboration tools, and digital platforms
- Fluency in written and spoken English
- French language skills
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
