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Lead national sales and business development for JD Logistics in Vietnam. Develop and execute sales strategies, achieve revenue and profit targets, expand customer acquisition channels, manage major supply chain clients, and build a high-performing local team through recruitment, training, and development. The role requires cross-functional leadership in a multicultural environment and strong knowledge of international logistics products.

Lead JD Logistics’ sales strategy and team in Vietnam, driving business development, revenue growth, strategic account management, contract negotiations, and integrated logistics solution sales. The role targets multinational, manufacturing, e-commerce, and cross-border clients across warehousing, fulfillment, transportation, customs, and supply chain services. It also requires collaboration with operations and product teams, market expertise, local client relationships, and brand representation at industry events.

Manage localization of Joybuy's European e-commerce interfaces: vendor and language resource management, QA and issue resolution, build glossaries/style guides, lead localization optimization projects, collaborate with product/marketing/operations, and work with the AI team on multilingual LLM data annotation, quality assessment, and prompt optimization for French/German/Dutch/English.

Manage the full lifecycle of cross-border logistics sales projects across Japan, Korea, and Australia, including pipeline tracking, bids, contracts, fulfillment, collections, risk correction, and reporting. Coordinate sales, solution, operations, finance, and legal teams to deliver revenue, cost reduction, and efficiency initiatives. Maintain contract and SLA tracking, drive accounts receivable closure, and build regional project-management knowledge resources.

Owns the European reverse logistics program, including customer returns and reverse shipping. Defines standards, processes, and frameworks to improve after-sales customer experience with procurement, country operations, and out-of-home delivery stakeholders. Coordinates the launch and performance monitoring of at least three third-party logistics carriers in 2026, tracking pickup timeliness, reverse-shipping lead times, and related service metrics.

Localize Joybuy’s multilingual e-commerce website and marketing content, manage language vendors and resources, and ensure translation quality through QA and issue resolution. Develop glossaries, style guides, and process documentation; lead localization optimization projects with product, marketing, operations, and development teams. Support multilingual LLM training through data annotation, quality assessment, prompt optimization, and evaluation of French, German, Dutch, and English outputs.

Build and lead JD.com's first European Government Relations function. Engage EU and UK regulators, shape policy positions on digital, ecommerce, customs, product compliance, AI, and supply chain. Support market expansion, regulatory investigations, horizon scanning, cross-functional government incentives, and align external communications with compliance and public affairs.

Promote and sell warehouse automation solutions across international markets, including Southeast Asia, Japan, Korea, and Russia. Develop sales plans, analyze markets and competitors, identify customers, conduct client visits, generate opportunities through channels and exhibitions, and close international deals. Build strong customer relationships and support localized domestic and overseas teams. Preferred industry experience includes footwear and apparel, cross-border e-commerce, retail chains, and manufacturing or electronics expansion.

Develop budgets and rolling forecasts, analyze operational KPIs and variances, support business decisions through financial modeling, manage financial risks and working capital, build BI dashboards and automation tools, conduct industry and competitor research, improve processes, and deliver financial training.

Manage the FMCG category across assortment, pricing, suppliers, inventory, and promotions. Develop category strategies, optimize product selection, monitor performance and stock availability, identify growth opportunities through market and customer analysis, and build supplier partnerships. Collaborate with Supply Chain, Marketing, Operations, and Product teams to deliver competitive pricing, relevant assortment, and strong commercial performance in an e-commerce environment.