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Act as HR Business Partner to improve team effectiveness, culture, retention and productivity. Analyze people data, present insights, advise on HR policy, run performance/reward programs, manage HR operations (MIS, reports, payroll inputs), design and execute HR strategic and engagement programs, and implement innovative HR practices.

Provide operational and administrative support across logistics, customer service, and project teams; serve as primary Mandarin-English contact for partners and clients; translate/interpret communications; manage data entry, reports, schedules, travel arrangements, and operational records; support process implementation and resolve operational issues.

Manage supplier portfolio and procurement lifecycle: supplier evaluation and performance, quotation and contract negotiation, order tracking and after-sales, cost reduction strategies, process standardization and e-procurement implementation, and cross-functional business support.

Monitor and optimize global payment operations and risk controls by auditing channel performance, investigating anomalies and fraud, producing operational reports, mapping payment journeys, supporting product and engineering improvements, maintaining KPI dashboards, and enabling payment onboarding and cross-border projects.

Design and optimize warehouse and sorting center processes for US operations: perform data analysis, CAD layouts, equipment selection, ROI studies, and automation planning. Integrate automated equipment with WMS/WCS/TMS, support pre-sales and RFP responses, and develop standardized planning and operational guidelines while coordinating cross-departmentally and supporting periodic regional travel.

Sell Smart Warehouse solutions across Europe, promoting AS/RS, WMS/WCS and AGV systems. Prospect and qualify customers in key verticals, develop customized proposals, manage full sales cycle, maintain key accounts, collaborate with partners, monitor market trends, meet sales targets, execute contracts, and coordinate post-sales activities and collections.

Plan and optimise daily transport routes and vehicle allocations for the Manchester operation using forecasts and historical data. Monitor route performance, analyse costs and utilisation, ensure compliance with driver hours and vehicle limits, support dispatch, peak planning, onboarding, and process improvements while coordinating with operations, warehouse, drivers, subcontractors and carriers.

Lead procurement strategy and execution for logistics and industrial development and renovation projects across multiple regions. Manage supplier development, tendering, bidding, contract negotiation, and procurement operations, ensuring compliance with local regulations, cost targets, and cross-functional alignment with development, asset management, and business teams.

Manage customs documentation, clearance, and trade compliance for UAE and GCC import/export shipments. Prepare and submit customs paperwork, use JDL and other systems, coordinate with customs, free zones, freight forwarders and finance, calculate duties/taxes, monitor shipments, and serve as primary client contact for customs procedures.

Lead warehouse network planning, implement automation and process innovations, analyze supply-chain data to identify bottlenecks, manage warehouse projects and suppliers, optimize costs and SOPs, and drive cross-functional supply-chain system improvements for cross-border e-commerce.