Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Job Summary**
We are seeking a highly organized and detail-oriented Operation Support Specialist to join our team at JD DEVELOPMENT DE GmbH. This role will primarily focus on providing comprehensive operational assistance, with a specific emphasis on facilitating communication and support for our Mandarin-speaking partners and clients.
Job Responsibilities**
* Provide operational support across various departments, including logistics, customer service, and project management.
* Act as a primary point of contact for Mandarin-speaking clients and partners, addressing inquiries, resolving issues, and ensuring smooth communication channels.
* Translate and interpret documents, emails, and conversations between Mandarin and English.
* Assist in data entry, report generation, and document preparation to support operational efficiency.
* Coordinate schedules, meetings, and travel arrangements for team members as needed.
* Maintain and update operational databases and records with accuracy and completeness.
* Support the implementation of new operational processes and procedures.
* Collaborate with internal teams to identify and address operational bottlenecks.
* Perform ad-hoc administrative and operational tasks as assigned.
Job Qualifications**
* Fluent in spoken and written Mandarin Chinese and English (C1/C2 level for both).
* Proven experience in an operational support, administrative, or customer service role.
* Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
* Strong organizational skills and meticulous attention to detail.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
* Ability to prioritize tasks, manage multiple responsibilities, and work effectively under pressure.
* Proactive and self-motivated with a strong problem-solving aptitude.
* Experience in a multicultural work environment is a plus.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
Skills Required
- Fluent in spoken and written Mandarin Chinese and English (C1/C2 level for both)
- Proven experience in an operational support, administrative, or customer service role
- Excellent communication and interpersonal skills
- Strong organizational skills and meticulous attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to prioritize tasks, manage multiple responsibilities, and work effectively under pressure
- Proactive and self-motivated with a strong problem-solving aptitude
- Experience in a multicultural work environment
What We Do
JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue. With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers. To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world. By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more. Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.
