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Engage with customers through calls, email, and chat; diagnose issues across payments, cards, travel, bank linking, and accounting integrations; manage escalations across internal teams; use and improve AI-powered CX tools; communicate clearly with customers; and build process improvements, automations, SOPs, and knowledge-base updates.

Own full-cycle recruiting for emerging talent, including early-career roles and internships. Partner with hiring managers across Engineering, Product, and other teams; source candidates through universities, networks, referrals, and events; lead offers and closing; support internship programs and conversions; monitor recruiting data; improve candidate experience; and develop scalable recruiting practices.

Build and grow Ramp’s accounting partner channel by sourcing and signing new accounting firms, creating go-to-market plans, generating client referrals, managing partner relationships, conducting business reviews, enabling partner teams, and collaborating cross-functionally on marketing, onboarding, product feedback, and sales workflows.

Lead technical partner integrations by architecting end-to-end solutions using Ramp's APIs and embedded finance primitives. Close co-build/co-sell deals, define adoption and revenue metrics, manage partner engineering relationships, remove integration blockers, and influence partner roadmaps. Coordinate cross-functionally with engineering, product, sales, legal, and GTM teams to deliver scalable, revenue-driving integrations.

Lead a team of Talent Operations to scale recruiting infrastructure and tech stack, manage headcount planning, interview operations, compliance, and candidate/interviewer experience across global hiring.

As a Forward Deployed Software Engineer, you will solve technical challenges for large customers, develop integrations, and drive product engineering roadmaps at Ramp.

Serve as the technical lead for public sector prospects: run technical discovery and customized demos, design secure ERP/API-based solutions meeting compliance (FedRAMP, SOC 2, HIPAA, CJIS), support RFPs and ROI analyses, collaborate with sales, product, engineering, and compliance, and enable smooth post-sale implementations.

Lead and coach an onsite BDR team in London, drive European pipeline through hands-on prospecting, hiring, playbook creation, cross-functional alignment, and experimentation to scale Ramp's go-to-market.

Design and build core systems for Procure-to-Pay, enabling AI for invoice processing, maintaining backend services, and ensuring financial data accuracy.

The role involves designing and building real-time risk decisioning systems for financial products, assessing fraud and credit risk while ensuring system correctness and scalability.