Own strategic relationships with major provider networks, serving as the primary contact and managing complex escalations. Partner with Backup Care, Provider Network, and Care Operations teams to identify pain points, create partner-informed solutions, improve member and provider experiences, and support network growth. Build the strategic account management function by establishing engagement rhythms, success measures, and scalable playbooks while addressing root causes of recurring issues.

Own the product vision, strategy, roadmap, prioritization, and lifecycle for solutions supporting caregiving members, internal care teams, and clients. Lead user discovery, interviews, experiments, data analysis, requirements definition, and cross-functional execution with engineering, design, and data teams. Identify opportunities for AI and emerging technologies, define success metrics, track performance, and deliver high-impact products from ideation through launch and sunset.

Own full-cycle sales for small and mid-market prospects (under 1,000 employees): prospecting, discovery, demos, negotiations, and closing. Support partnerships, outreach campaigns, conference strategy, and collaborate with Marketing and Legal. Track pipeline and report metrics to the Chief Growth Officer.