Lead business development for Managed Technology Solutions, generating and closing new and extension revenue across security, cloud, data, Microsoft, and emerging tech. Develop pursuit strategies, build C-suite relationships, collaborate on complex proposals, present to clients, and drive pipeline growth in targeted markets and accounts.

Provides frontline remote IT support for global employees, troubleshooting laptop, desktop, hardware, software, and connectivity issues. Documents incidents, manages status updates, assists with tenant migrations, assigns escalations, researches solutions, and maintains effective user relationships. The role requires adherence to support procedures, prioritization of time-sensitive requests, clear communication, confidentiality, problem-solving, and adaptability.

Build, test, deploy, and monitor production-grade generative AI applications and APIs. Collaborate with data scientists, engineers, and stakeholders to implement RAG, prompt orchestration, vector DBs, and evaluation pipelines on AWS. Write maintainable, well-tested code and contribute to documentation, code reviews, observability, and operational best practices.