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Own forecasting, scheduling, intraday performance, and reporting across a multi-vendor contact center. Lead WFM analysts, coordinate with cross-functional partners, manage staffing for launches, and protect service levels through capacity planning and real-time decisions.

As a Strategy & Operations Associate, you will lead data-driven projects, collaborate with departments, and improve operational processes, working closely with senior leadership.

The VP, State Medicaid Strategy & Capture will develop strategies to win state Medicaid RFPs, manage proposal processes, and lead a team while engaging with state agencies and other stakeholders to drive growth in this segment.

Lead month-end close activities, prepare journal entries and reconciliations, manage complex customer invoicing and revenue recognition, analyze profitability and GL variances, support audits, maintain balance sheet workpapers, and improve accounting controls and cross-functional billing reconciliations.

Lead end-to-end encounter data management for CMS/state Medicaid submissions. Validate and optimize ETL converting source data into HIPAA X12 837P, support regulatory audits, analyze trends and root causes, liaise across business/technical/operations teams, and recommend process improvements to ensure compliance and data integrity.

Lead a team resolving high-priority client escalations from health plan partners, coordinate cross-functional investigations, own resolutions and communications, develop escalation workflows and training, analyze trends, and implement process improvements to reduce future issues.

Manage SafeRide Health's relationships with BPO partner sites, align cross-functional teams on standards, monitor SLA and quality performance, drive corrective actions, and ensure compliance with CMS and client requirements.

Serve as primary client liaison for assigned accounts, driving data-driven conversations, identifying expansion opportunities, coordinating contract implementation, partnering with operations to define performance measures, resolving operational issues, and providing performance insights and recommendations.

Serve as the escalation point for members, clients, and providers; manage health plan authorization approvals; investigate and resolve complex service issues; perform QA monitoring; create operational and escalation reports; relay operational insights and partner with internal teams to improve service delivery.

The Compliance Counsel at SafeRide Health will develop enterprise compliance programs, lead audits, provide regulatory guidance, and collaborate across departments to ensure compliance in healthcare operations.