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Provides technical support for a cloud-based POS platform through chat, email, and phone, troubleshooting software, payments, hardware, accounts, and integrations. Owns issues through resolution, documents interactions, manages escalations, and communicates customer feedback internally. Also assists with customer onboarding, system configuration, product adoption, and individualized training. Requires collaboration with billing, payments, development, and onboarding teams, plus participation in rotating Saturday and on-call schedules.

Build and design backend services, AI agents, and machine learning models. Collaborate cross-functionally to deliver AI features and maintain code quality.