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Lead and scale post-sale Customer Success for Enterprise and Mid-Market: own retention and expansion metrics, build playbooks and onboarding, manage CSM team, handle escalations, partner cross-functionally, establish health scoring and forecasting, and report to executives.

Own and optimize the marketing tech stack, ensure data accuracy and governance, build and automate lead scoring/routing and campaign workflows, support technical execution of campaigns, develop performance dashboards and reports, partner with Sales to streamline lead flow, evaluate vendors, and create documentation and training.

Design, develop, and maintain high-performance, scalable backend services and RESTful APIs. Participate across the full software development lifecycle, ship features quickly, collaborate with small teams, integrate third-party APIs, ensure test coverage and CI/CD, and monitor applications in AWS.

Provide front-line support for a real-estate closing platform: troubleshoot time-sensitive closing inquiries via phone, email, and chat; use ticketing systems; escalate to product/dev; deliver customer feedback; update documentation and basic HTML templates to improve customer experience.

As a Sales Development Representative, you will engage potential clients, schedule meetings for Senior Sales executives, and build a client pipeline while learning about the product for advancement into Account Executive roles.

Build and own front-end portions of Closinglock's consumer-facing web apps using Vue. Collaborate with Product and Design, write reusable testable code, improve UX, document best practices, mentor others, and modernize legacy front-end architectures.

Lead and scale Closinglock's new-logo sales organization across enterprise, mid-market, and regional accounts. Own sales strategy, forecasting, segmentation, quota setting, and operating cadence. Hire and develop front-line sales managers, participate in strategic deals, partner cross-functionally, and use data to drive predictable, scalable revenue growth.

The Senior Product Manager will lead the payments product strategy, collaborating with teams to drive user adoption, comply with regulations, and analyze performance metrics.

Manage and grow a book of Mid-Market SaaS customers by driving product adoption, renewing and expanding contracts, building executive relationships, forecasting risk, providing product feedback, and representing customer needs across sales, product, and engineering.

Hunt and close enterprise accounts for Closinglock by building pipeline through outbound prospecting and partners, leading consultative discovery, managing complex multi-stakeholder sales cycles, negotiating deals, maintaining Salesforce pipeline and forecasts, and representing the company at industry events.