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Provides first-line phone and email support for warehouse automation software. Diagnoses, troubleshoots, tracks, and escalates customer issues; monitors production environments; tests releases and custom implementations; configures development PCs and test servers; and travels to customer sites for commissioning and on-site troubleshooting. Participates in 24/7 customer support.

Lead integration, testing, commissioning, troubleshooting, and technical support for lift truck assistance systems in North America. Coordinate field tests, system validation, software updates, and proof-of-concept activities; analyze logs and performance data to resolve complex issues. Collaborate with engineering, service teams, dealers, and customers to support product improvements, market-specific requirements, and product lifecycle activities. Deliver technical training and participate in demonstrations and industry events.

Supports Key Account Managers in planning and delivering complex customer projects for strategic accounts. Coordinates customers, vendors, sales, project management, and internal teams; manages project plans, schedules, budgets, risks, scope changes, documentation, proposals, and status communications. The role involves customer meetings, site visits, presentations, issue resolution, process improvement, and frequent travel to customer jobsites and headquarters.

Supports Key Account Managers in planning and delivering complex customer projects for strategic accounts. Coordinates customers, vendors, sales, project teams, and internal stakeholders; manages project plans, budgets, schedules, risks, requirements, proposals, documentation, and status communications. The role includes customer meetings, site visits, presentations, issue resolution, process improvement, and frequent travel to customer jobsites and headquarters.

Supports Key Account Managers with complex strategic-account projects, including customer meetings, needs analysis, solution development, proposals, project planning, risk tracking, vendor coordination, and execution. Maintains project documentation, budgets, schedules, and customer communications while coordinating internal and external stakeholders. The role requires frequent travel to customer jobsites and headquarters, occasional overnight travel, and periodic overtime or weekend work.

Supports Key Account Managers in coordinating complex strategic-account projects from needs analysis and proposals through implementation. Responsibilities include managing project plans, budgets, schedules, risks, vendors, customer communications, and internal resources; preparing presentations and status updates; facilitating customer and implementation calls; and ensuring projects meet customer expectations. The role requires frequent travel to customer jobsites and headquarters, with occasional overtime and weekend work.

Supports Key Account Managers in planning and delivering complex customer projects for strategic accounts. Coordinates customers, vendors, sales, project management, and internal teams; manages project plans, schedules, budgets, risks, scope changes, documentation, proposals, and status communications. The role supports customer meetings, site visits, presentations, solution development, and implementation activities while ensuring timely delivery and strong customer relationships. Frequent travel, occasional overnight stays, overtime, and weekend work are required.

Independently manages turnkey intralogistics and automated warehouse projects from contract signing through customer acceptance and after-sales handoff. Coordinates engineering, subcontractors, suppliers, customers, construction, commissioning, documentation, schedules, budgets, quality, risks, and contractual requirements. Maintains project reporting and serves as the primary customer and partner contact. Requires at least five years of project management experience, logistics or materials-handling technology expertise, CAD drawing literacy, and proficiency with Microsoft Project and Excel.

Manages end-to-end implementation of automated intralogistics and warehouse technology projects, from contract signing through customer acceptance and after-sales transfer. Coordinates engineering, subcontractors, suppliers, customers, construction, commissioning, documentation, schedules, costs, quality, risk assessments, and contractual requirements. Maintains project reporting, clarifies scope and IT requirements, supports construction-site coordination, and ensures customer satisfaction.

Independently manages turnkey intralogistics and warehouse automation projects from contract signing through customer acceptance. Coordinates engineering, subcontractors, suppliers, customers, construction, commissioning, documentation, schedules, costs, quality, risks, and contractual requirements. Maintains project reporting, clarifies scope and IT requirements, supports construction-site coordination, and transitions completed projects to after-sales service. Requires extensive materials-handling and automated warehouse experience, strong organizational and communication skills, and overnight travel.