Lead the Core Product team to define strategy, roadmap, and execution for a B2B SaaS property management suite. Drive AI-enabled product innovation, partner with cross-functional teams, own KPIs (adoption, NPS, retention), mentor product managers, and ensure timely, customer-focused delivery and go-to-market alignment.

The Customer Success Manager drives customer retention and satisfaction by building relationships, managing product adoption, and collaborating across teams. Responsibilities include monitoring customer health, conducting reviews, and optimizing platform use with AI tools.

Lead and coach a small sales team of Mid-Market AEs and Customer Account Executives to meet team quota. Own forecasting, pipeline accuracy, hiring, enablement, and sales process rigor. Drive new business, renewals, and expansion; partner cross-functionally with Marketing, Product, and Customer Success; represent the company at industry events.