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The Implementation Engineer will design, implement, and support the Genesys platform, focusing on Omni-Channel solutions. Responsibilities include gathering business requirements, collaborating with other teams, developing infrastructure monitoring solutions, conducting testing, and mentoring junior staff.
The Customer Service Representatives at Sutherland will engage with customers to resolve issues and provide support. They will leverage their problem-solving skills and strong communication abilities to meet customer needs while utilizing technology and tools provided by the company.
As a Social Media and Digital Account Manager, you will manage small to medium business advertisers, focusing on optimizing their digital ads' performance through tailored solutions and by leveraging your digital marketing expertise. Your role includes building relationships, providing insights, and using various tools to drive business outcomes.
The Veterinary Care Support Associate will serve as the point of contact for customer inquiries, providing exceptional service, upselling subscription plans, processing payments, and maintaining accounts. Responsibilities include addressing concerns related to animal care and nutrition while demonstrating effective communication and problem-solving skills.
In this role, you will manage maintenance, collection, and liquidation activities for a portfolio of accounts. You will handle customer inquiries, analyze payment history, and communicate status updates. Support and training are provided to help you succeed.
As a Customer Care Representative at Sutherland, you'll provide outstanding service to customers through inbound calls and chat, resolving queries and enhancing customer experiences. You'll work with advanced technologies in a supportive environment that promotes team collaboration and personal development.
In this remote role, you will assist families and schools with scholarship inquiries, ensuring all questions are addressed and callers are satisfied. You'll need to handle incoming calls related to funding and application status, providing excellent customer service with empathy and patience.
Seeking an experienced Apigee Administrator to manage and optimize API gateway infrastructure using Apigee and AWS cloud deployment. Responsibilities include Apigee administration, AWS cloud integration, performance optimization, disaster recovery, collaboration, and documentation.
The IT Specialist provides customer support and service for desktops, laptops, and mobile devices. Responsibilities include maintaining, troubleshooting, and repairing computer systems, documenting issues, and supporting user account management, while fostering collaboration between IT and service delivery teams.
As a Customer Support Representative, you will assist customers with billing inquiries, troubleshoot issues, access customer records, and recommend solutions, while using various tools. Your goal is to provide exceptional support and ensure customer satisfaction.
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