Sutherland is seeking an attentive and goal-oriented person to join us as a Lead - Account Management (SME). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
- Building payment gateways, POS systems, and card transaction processing
- Knowledge of settlement, reconciliation, and fraud prevention workflows
- Infrastructure & System Design:
- Familiarity with Azure services (as depicted in the provided architecture diagram) including:
- Azure DevOps
- Azure SQL Database
- Azure App Services / Web Apps
- Azure Storage
- Application Gateway, Load Balancers, and Networking components
- Key Vault, API Management, Service Bus, Functions
- Cloud-native system design and scalability
- Familiarity with Azure services (as depicted in the provided architecture diagram) including:
- Integration Knowledge:
- Familiarity with multi-tenant architectures
- Experience integrating 3rd-party APIs in payment ecosystems
- Seniority: 8+ years relevant experience
- Proven track record in enterprise-scale payment systems
- Strong problem-solving and analytical thinking
- Comfortable working in hybrid business/technical discussions
- Availability to participate fully during the workshop sessions
Other required Skills
- Strong ability to work in a collaborative architecture review setting
- Skilled in identifying technical debt and refactoring strategies
- Ability to bridge tech and business discussions in payments context
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Skills Required
- 8+ years relevant experience in enterprise-scale payment systems
- Strong problem-solving and analytical thinking
- Comfortable in hybrid business/technical discussions
- Skilled in identifying technical debt and refactoring strategies
- Ability to bridge tech and business discussions in payments context
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
