Leads Salesforce application strategy, administration, configuration, support, governance, integrations, releases, reporting, and continuous improvement. Manages employees, contractors, vendors, budgets, and Agile delivery while serving as technology owner for the customer issue resolution platform. Partners with business stakeholders to optimize workflows, case management, analytics, security, data governance, and user adoption. Requires enterprise application leadership, Salesforce expertise, SDLC knowledge, and strong stakeholder management.

Leads the architecture and delivery of enterprise AI, generative AI, and agentic AI solutions from prototyping through production. Designs LLM systems, RAG pipelines, AI platforms, orchestration frameworks, and cloud-native deployments while ensuring scalability, security, privacy, governance, observability, and responsible AI compliance. Establishes architecture standards, shapes AI strategy and roadmaps, mentors engineers and architects, evaluates emerging technologies, and partners with business, engineering, data, and product stakeholders in regulated environments.