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Lead HR function and teams, build people strategies aligned with business goals, oversee labor relations, talent acquisition, succession planning, organizational design, performance, compensation, compliance, employee relations, and culture; partner with senior leaders and operations to drive retention and operational capability.

Manage and deliver classroom and on-the-job training for airport operations staff, maintain training records, conduct observations and audits, identify remedial training needs, prepare reports, mentor team members, support safety and compliance initiatives, and ensure readiness for customer and regulatory requirements.

Supervise station administrative functions including attendance tracking, discipline, investigations, badging/security processes, reporting, team coaching, onboarding support, and administrative strategy. Ensure compliance with union agreements and pre-employment/badge requirements while fostering an inclusive, safety-focused station culture.

Lead a station training team to design, deliver, and evaluate ramp and ground-handling training programs, manage LMS compliance and records, mentor trainers, partner with operations and safety, and maintain training equipment and reporting.

Analyze staffing and productivity data, build forecasting and labor models, lead staffing cost controls and budget variance analysis, recommend improvements, support stations through visits and stakeholder communication, and deliver ad hoc workforce analytics projects.

Lead safety and quality assurance for ground-handling operations through audits, investigations, data analysis, and corrective action management. Drive SMS and ISAGO compliance, coach teams, update procedures, and support continuous improvement across stations.