Supervises technical support operations for automated gate systems and related technologies. Leads Support Technicians, manages workload distribution, incident triage, ticket resolution, escalations, shift coverage, training, performance monitoring, and client communications. Provides guidance on complex hardware, software, network, and systems issues while ensuring SLA compliance, documentation accuracy, preventative maintenance, and operational improvements. Collaborates with internal teams, clients, and vendors to resolve incidents and maintain reliable terminal operations.