Leads and develops regional performance and dealer success teams supporting SaaS customers. Responsibilities include hiring, onboarding, training, performance management, customer retention, upselling, dealer relationship management, process improvement, and coordination with account management, marketing, product, field teams, and OEM partners to execute national account strategies.

Manages product readiness from planning through launch and the first 120 days post-launch. Partners with Product Managers and cross-functional teams to ensure business plans, documentation, security, performance, reliability, observability, pilots, KPIs, and adoption goals are addressed. Establishes readiness processes, checklists, and knowledge-sharing practices while mentoring product teams and communicating progress to stakeholders.

Manages existing customer accounts using conversational AI and AI marketing automation solutions for automotive dealers, OEMs, and marketplaces. Responsibilities include client relationship management, retention and growth strategies, performance reporting, identifying business challenges, explaining AI solutions, coordinating with AI specialists and data scientists, and managing multiple projects. The role requires strong communication, organization, strategic thinking, and adaptability, with travel of up to 70%.