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Lead and build RIVET’s customer success organization across account management, implementations, and support. Own retention, adoption, customer health metrics, renewals, hiring, coaching, and team development. Personally oversee strategic implementations while establishing scalable processes and representing customer needs in product decisions. The role requires senior customer success leadership in a growing software company, experience with process change and data integration, and a hands-on operating style.

RIVET invites enthusiastic team players to join their talent community for future career opportunities in a fast-paced software startup focused on construction management solutions.

Lead end-to-end onboarding for construction customers, run training with field teams, keep implementations on schedule, document progress in HubSpot, collaborate with Account Management and Product, and iterate onboarding playbooks to drive long-term adoption.

Drive pipeline growth through outbound and inbound lead qualification, book meetings with decision-makers, represent the company at in-market events, maintain accurate CRM records, and collaborate with marketing and sales. Role is a stepping stone to Account Executive with travel and in-office expectations.