Lead and mentor a B2B SaaS account management team to drive client retention, satisfaction, and organic growth. Oversee lifecycle from implementation to long-term partnership, set and track KPIs (retention, NPS), advocate client needs to product, manage projects, and continuously improve processes to deliver white-glove service.

Manage a portfolio of B2B SaaS clients as a strategic partner to drive retention, renewals, and upsells. Deliver account plans and QBRs, prevent churn with data-driven interventions, coordinate with Support and Product, maintain CRM accuracy, and forecast pipeline.