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Own customer activation and AI platform adoption across a portfolio. Develop use-case-based solutions, champion communities, training programs, workshops, dashboards, and office hours that connect platform usage to measurable business outcomes. Build relationships with customer stakeholders and executive sponsors, customize educational content, facilitate live and virtual sessions, and collaborate cross-functionally to improve adoption strategies. This hybrid role requires strong customer success, technical communication, facilitation, and program management skills.

Own customer activation and platform success across an enterprise portfolio. Design and execute AI adoption strategies, build champion and power-user communities, deliver customized workshops and training, develop workflows and solutions tied to business outcomes, and advise stakeholders on scaling AI programs. Partner with transformation and curriculum teams, use adoption data to improve enablement, and build relationships with customer executives and internal trainers.

Own WRITER’s end-to-end email and lifecycle marketing program, including audience segmentation, personalized nurture journeys, triggered campaigns, experimentation, reporting, and optimization in HubSpot. Partner with demand generation, ABM, content, product marketing, and sales to support enterprise buying journeys and pipeline growth. Establish measurement frameworks linking lifecycle activity to engagement, pipeline, and revenue, while exploring AI-driven personalization and audience strategy.

Lead AI transformation initiatives for Fortune 50–100 customers, serving as a strategic advisor to executives. Manage customer portfolios, define adoption and value frameworks, quantify ROI and P&L impact, orchestrate cross-functional programs, resolve escalations, identify expansion opportunities, and scale transformation best practices across the organization.

Leads AI transformation initiatives for Fortune 50–100 customers, partnering with executives to define AI adoption strategies, realize measurable ROI, and quantify P&L impact. Manages strategic customer portfolios, cross-functional programs, escalations, and executive relationships. Identifies expansion opportunities with sales and develops repeatable transformation frameworks, decks, and communications. Requires extensive strategic account management or transformation consulting experience, strong change-management expertise, executive communication skills, and a background in management consulting or strategy advisory.

Lead AI transformation initiatives for Fortune 50–100 customers, serving as a strategic advisor to C-suite leaders. Drive AI adoption, value realization, ROI analysis, P&L impact, executive relationships, and cross-functional transformation programs. Manage customer risks and escalations, identify expansion opportunities with sales, and develop repeatable frameworks, communications, and best practices for enterprise AI transformation.

Lead AI transformation initiatives for strategic Fortune 50–100 customers. Build executive relationships, define AI adoption strategies and JTBD frameworks, deliver ROI and P&L impact analysis, orchestrate cross-functional programs, manage risks and escalations, identify expansion opportunities, and scale transformation best practices across the organization.

Leads AI transformation initiatives for Fortune 50–100 customers, partnering with executives to define adoption strategies, deliver measurable ROI and P&L impact, and guide organizations toward AI-first operating models. Manages customer portfolios, executive relationships, cross-functional programs, escalations, risk mitigation, and expansion opportunities. Develops transformation frameworks, communications, and best practices while influencing the company’s product roadmap.

Lead AI transformation initiatives for Fortune 50–100 customers, partnering with executives to define AI adoption strategies, realize measurable ROI and P&L impact, manage complex cross-functional programs, and identify expansion opportunities. Build C-suite relationships, lead value analysis, resolve risks and escalations, and develop reusable transformation frameworks and communications. The role also influences WRITER’s product roadmap and helps customers transition to AI-first operating models.

Own and evolve WRITER’s design system across design and engineering. Build production-quality React components, primitives, interactions, and AI-agent-ready UI patterns; maintain synchronized Figma, documentation, and Storybook libraries; improve accessibility and frontend craft; drive design-system adoption; and shape design-to-code workflows across the organization.