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Provide frontline support for client security assessments by troubleshooting issues, managing support queues, coordinating configurations and scheduling, monitoring service-level objectives, escalating technical issues, and keeping deliverables on track. The role requires one weekend day weekly, rotating holiday coverage, and collaboration with clients, technical teams, relationship managers, and security testing personnel.

Serves as a technical advisor and customer advocate for penetration-testing engagements. Defines testing scope and rules of engagement, analyzes attack surfaces and security programs, guides researchers, reviews assessment quality, explains technical findings, manages escalations, and helps customers optimize long-term pentesting programs. Partners with account and customer success teams to retain and grow accounts while delivering strategic cybersecurity solutions.

Own strategy, roadmap, and delivery for the Sara AI product suite. Partner with engineering, customers, sales, and marketing to launch AI-driven security features, monitor model efficacy, and drive adoption while representing the product to analysts and customers.

Lead SDET work validating Synack's PTaaS platform by designing and maintaining automated test frameworks, writing integration and frontend tests (Playwright), debugging multi-tier web systems, improving CI, collaborating with engineers and customers to reproduce issues, and enhancing developer productivity with internal tools.

Lead design and implementation of scalable AI-centric systems for offensive security. Develop agentic AI capabilities for vulnerability identification and automated pentesting, own feature delivery from ideation to production, mentor engineers, run design/code reviews, and collaborate cross-functionally to integrate AI into platform systems.