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The Support Billing Specialist will manage billing requests, process invoices across divisions, ensure accuracy, and resolve issues efficiently while supporting billing operations and customer service.

The Business Development Associate will drive sales growth of Managed Services, analyze selling activities, collaborate with sales teams, and provide sales forecasts.

This is a general application for Bailiwick (an ePlus company). Applicants are added to a candidate pool and considered for future IT and corporate roles that match their background. The posting describes company values, benefits, diversity commitments, and minimal physical expectations (seated work with occasional standing/walking).

Manage delivery of Bailiwick professional services across multiple customers and projects: develop project plans, manage finances and margins, coordinate vendors, track milestones, handle change/issue/risk management, ensure quality control and customer satisfaction, facilitate meetings and project closeouts, and support portfolio-level planning and account relationships.

Lead strategy, governance, and performance of outsourced services partners. Manage partner selection, onboarding, contracts, COIs, and vendor data. Develop partner rating systems, KPIs/SLAs, reporting, and skills matrices. Drive process improvements, pricing optimization, and cross-functional collaboration while mentoring and leading a global team to ensure high-quality technical delivery and compliance.

Lead design, deployment, and automation of GPU-accelerated, virtualized, and containerized hybrid data center infrastructures. Implement GPU platforms, high-speed networking, virtualization (VMware), Kubernetes clusters, and storage integrations. Troubleshoot performance, provide technical leadership, collaborate with cross-functional teams, and deliver customer-facing solutions with occasional travel.

Provide expert-level service-provider network and systems support in a Managed Services Center. Deliver full lifecycle solutions (design, implementation, troubleshooting), own incidents end-to-end, participate in on-call rotation, lead technical projects, document work in ticketing systems, and collaborate with clients and internal teams to resolve complex networking issues.

The Principal Technologist role involves liaising between sales and customers to develop technology strategies, manage projects, lead teams, and foster client relationships while driving innovative solutions.

As a Senior Collaboration Presales Architect, you will design and architect enterprise collaboration solutions, lead technical discovery sessions, engage with customers, and provide strategic guidance throughout the sales process.

As Principal Technologist, serve as a liaison, lead technical discussions, design solutions, and mentor teams while engaging with customers and internal stakeholders.