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Manages IT purchasing and operational records, including telecommunications and datacenter invoices, budget tracking, contract renewals, vendor quotes, circuit orders, mobile device billing and inventory, and equipment assets. Provides reporting to IT management, coordinates with vendors and internal teams, supports purchasing activities, and assists the Network Team with telecommunications service changes.

Own post-sales relationships for cloud and data center managed services customers. Responsibilities include service onboarding, business reviews, adoption, training, issue escalation and resolution, executive briefings, documentation, and service value delivery. The role requires technical account management expertise, strong communication and project management skills, and the ability to engage both technical teams and IT executives. Up to 25% travel is required for customer visits.

Leads regional security advisory services, manages security consultants, develops consulting offerings, and supports sales growth. Conducts cybersecurity program assessments against technical controls and industry frameworks, creates remediation strategies and statements of work, leads client engagements, presents recommendations, and advises stakeholders. Responsibilities also include team mentoring, pipeline forecasting, practice development, marketing contributions, technical scoping, solution design, and identifying new security service opportunities.

Supports corporate governance, Board and committee processes, SEC filings, Section 16 compliance, proxy and annual-report production, annual meetings, equity administration, entity management, and audit support. Coordinates confidential, deadline-sensitive workflows with executives, directors, attorneys, auditors, transfer agents, brokers, and internal teams. Maintains governance records, filing controls, calendars, documentation, and platforms while escalating substantive or nonroutine issues to attorneys.

Manage support billing requests, invoicing, invoice distribution, data entry, modifications, and issue resolution across multiple divisions. Use Excel, Word, ServiceNow, Ariba, Coupa, and EDI while meeting recurring deadlines and maintaining accurate procedures. The role requires collaboration with internal and external customers, process improvement, critical thinking, and cross-training within the Billing department.

Leads renewals for an assigned sales territory, managing client relationships, coordinating with field sales, driving renewal strategy adoption, and meeting sales goals. Responsibilities include engaging decision-makers, executing vendor campaigns, maintaining sales funnel and customer data, learning Cisco and other technology support offerings, and following internal sales processes. The role requires strong communication, account management, territory planning, relationship-building, and proficiency with Microsoft Office tools.

Senior Solutions Architect providing presales technical expertise for enterprise networking and security solutions. Advises customers and sales teams, gathers requirements, designs architectures, develops configurations and bills of materials, writes RFP responses, presents recommendations, and supports opportunity planning and customer remediation. Maintains OEM certifications and product knowledge while collaborating with manufacturers, service delivery teams, and customer technical stakeholders.

Manages relationships and service delivery for assigned client accounts, driving customer satisfaction, retention, value realization, and continuous improvement. Leads client meetings, surveys, performance reviews, onboarding, go-live activities, issue escalations, recovery plans, and account information maintenance. Coordinates with partners, project managers, sales teams, and business development to support service quality, change orders, contracting, and upsell opportunities.

Leads renewals for an assigned territory, managing client relationships, coordinating with field sales, executing renewal strategies and campaigns, achieving sales goals, maintaining sales data, and facilitating timely contract completion. Learns and communicates technology support offerings, develops territory plans, and manages internal sales processes and systems.

Designs, deploys, configures, upgrades, and troubleshoots enterprise and data center networks. Supports Cisco, Juniper, InfiniBand, routing and switching, BGP, OSPF, MPLS, VXLAN, spine-leaf architectures, and VMware networking. Performs migrations, infrastructure integration, physical data center deployment activities, cabling, hardware validation, and documentation while collaborating with server, storage, virtualization, and infrastructure teams. Travel to customer and data center locations is required as needed.