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Provide end-user desktop support and server administration for multiple clients, resolving level 1 and 2 issues related to Windows, Office 365, and other technologies while ensuring high client satisfaction.

Provide 24x7 network support and escalation for global clients: troubleshoot Cisco routing/switching, firewalls, VPNs, wireless; perform network and vulnerability assessments; execute network projects, changes, onboarding/offboarding, and client-facing calls.

The Client Technology Manager oversees IT managed services for clients, manages relationships, mitigates risks, and drives project implementations involving cloud and security technologies.

Provide on-site Level 1/2 desktop and server support for Windows and Microsoft 365 environments. Troubleshoot Office 365/Exchange, AD, VPN, remote access (Citrix/Terminal Services), printers, hardware, backups and patching. Use RMM/MDM tools, escalate to senior teams or vendors, perform RCA and occasional travel within the NY tri-state area to support flagship clients.

Provide Level 1–2 desktop and end-user server support for Windows and Microsoft 365 environments, troubleshoot mail, VPN, Citrix, AD and hardware issues, perform system maintenance and patching, use RMM/MDM tools, escalate as needed, and occasionally travel to client sites.

The Client Technology Manager oversees IT service delivery for clients, manages relationships, coordinates projects, and ensures infrastructure modernization and risk mitigation.

The Systems Engineer provides end-user desktop and server administration support, resolving Level 1 and 2 service tickets while interacting with clients and managing IT incidents related to various technology systems.

The Network Implementation Manager oversees a team of engineers, manages complex network projects, enforces technical standards, and ensures effective communication with clients and stakeholders.

The Director of Network Services leads the Network Services Team, enhancing global network services delivery, driving best practices, and mentoring team members.