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Design, implement, and maintain enterprise LAN/WAN/wireless and cloud network infrastructures. Troubleshoot multi-vendor routing, switching, SD-WAN and firewall issues, lead incident escalation and resolution, provide technical leadership and mentoring, evaluate emerging technologies, engage with clients to design tailored solutions, and maintain network documentation.

Provide 24x7 network support and escalation for global clients: troubleshoot Cisco routing/switching, firewalls, VPNs, wireless; perform network and vulnerability assessments; execute network projects, changes, onboarding/offboarding, and client-facing calls.

Design, implement, and maintain global LAN/WAN/wireless infrastructures (on‑prem and cloud). Troubleshoot Cisco/Palo Alto/FortiGate networks, lead escalation for outages, provide technical leadership, mentor team members, engage with clients, evaluate emerging technologies, and maintain network documentation.

The Network Implementation Manager oversees a team of engineers, manages complex network projects, enforces technical standards, and ensures effective communication with clients and stakeholders.

Serve as a pre-sales Technical Architect guiding clients from discovery to implementation. Design and build cloud solutions, qualify solution fit, document requirements, create solution proposals, act as technical escalation for ECI products, collaborate with product and GTM teams, and travel up to 25% to support customers and implementations.

Provide 24x7 technical escalation support for global clients, troubleshooting Cisco routing/switching, firewalls, VPNs and wireless; perform network and vulnerability assessments; lead network projects and changes, onboard/offboard clients, and drive network design and client communication to ensure timely delivery and high customer satisfaction.