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Own expansion revenue across a named book of strategic enterprise accounts, driving adoption of Nitro and other Rocketlane products. Develop account plans, identify and close upsell opportunities, build executive relationships, maintain expansion pipeline and forecasts, and collaborate with Customer Success, Product, and Marketing to drive value-based growth.

The Senior Customer Success Manager will ensure customer satisfaction, drive product adoption, manage relationships, and identify expansion opportunities to sustain and enhance growth for the company.

Prospect within named mid-market accounts via email, calls, and LinkedIn to book meetings for AEs; create outbound sequences (using OutPlayhq), hit activity and meeting targets, qualify pain points, collaborate with AEs on messaging, and maintain CRM data hygiene.

Lead end-to-end onboarding for enterprise customers: run discovery, design solutions, configure systems, build integrations, manage escalations, adopt AI-driven workflows, and drive go-lives ensuring fast customer value.

The Solution Architect translates business needs into scalable solutions, implements integrations, provides consultative guidance, and ensures smooth data migration for customers.

Manage full sales cycle for mid-market accounts: prospecting, qualifying, discovery, value-selling, forecasting, and closing net-new revenue. Maintain CRM hygiene, provide accurate forecasts, and collaborate with BDRs, Pre-Sales, Onboarding, and Customer Success to achieve targets.

The Account Executive will manage and close complex SaaS deals, focusing on mid-market and enterprise clients, while generating pipeline and securing strategic partnerships.

Full-cycle enterprise sales role closing $100K–$200K+ ARR deals; generate pipeline (20–30% self-sourced); attain product admin certification; manage multi-threaded stakeholders; provide market feedback and drive logo acquisition in Fortune 500 accounts.

Manage customer relationships from sale through implementation, lead kickoffs and cadences, align scope and objectives, present project plans, identify and mitigate risks, drive adoption and change management, and collaborate cross-functionally to ensure timely delivery and continuous improvement.