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Lead Rocketlane’s global BDR and SDR organization of approximately 30 employees across North America, EMEA, and India. Develop a solution-oriented outbound strategy, strengthen second-line leadership, establish career paths into Account Executive roles, and partner with Sales and Marketing on messaging for B2B SaaS prospects. The role requires coaching, performance management, creative prospecting, and comfort operating in a rapidly scaling Series C company.

Deploy and optimize AI agents for enterprise customers by leading discovery, designing workflows, building integrations, engineering prompts, and shipping production code. The role includes developing data pipelines, debugging live systems, advising customer stakeholders, supporting pre-sales proofs of concept, and translating field insights into product improvements and reusable implementation playbooks.

Own expansion revenue across a named book of strategic enterprise accounts, driving adoption of Nitro and other Rocketlane products. Develop account plans, identify and close upsell opportunities, build executive relationships, maintain expansion pipeline and forecasts, and collaborate with Customer Success, Product, and Marketing to drive value-based growth.

The Senior Customer Success Manager will ensure customer satisfaction, drive product adoption, manage relationships, and identify expansion opportunities to sustain and enhance growth for the company.

Prospect within named mid-market accounts via email, calls, and LinkedIn to book meetings for AEs; create outbound sequences (using OutPlayhq), hit activity and meeting targets, qualify pain points, collaborate with AEs on messaging, and maintain CRM data hygiene.

Lead end-to-end onboarding for enterprise customers: run discovery, design solutions, configure systems, build integrations, manage escalations, adopt AI-driven workflows, and drive go-lives ensuring fast customer value.

The Solution Architect translates business needs into scalable solutions, implements integrations, provides consultative guidance, and ensures smooth data migration for customers.

Manage full sales cycle for mid-market accounts: prospecting, qualifying, discovery, value-selling, forecasting, and closing net-new revenue. Maintain CRM hygiene, provide accurate forecasts, and collaborate with BDRs, Pre-Sales, Onboarding, and Customer Success to achieve targets.