Lead Customer Success as a commercial growth engine, connecting TDX use cases to measurable customer outcomes and driving retention, renewals, and expansion. Build executive relationships, resolve complex cross-functional issues, mobilize internal teams, and coach Customer Success leaders. Own customer value realization, account strategy, commercial health, and team performance while advising customers and translating their needs into actionable internal priorities.

Analyzes workforce and business data, investigates customer questions, ensures data quality, prepares reporting deliverables, and presents actionable insights. Partners with customers and internal teams to manage multiple projects and priorities. Develops Python and SQL-based tools and automations to streamline recurring processes while documenting methodologies and resolving data discrepancies.