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The Senior Data Engineer will create and manage the data platform, including architecture, ETL pipelines, data quality monitoring, and analytics tools while collaborating on data-driven initiatives across the organization.

Own and grow enterprise hotel accounts by driving product adoption with strategic success plans, monitoring account health and usage data, leading executive QBRs, coordinating cross-functional teams, maintaining account documentation/CRM, and navigating complex organizational decision structures to deliver measurable value and identify growth opportunities.

The Manager, Customer Operations and Support oversees customer support operations and implements AI-driven systems to enhance service efficiency. This role manages support agents, ensures an updated knowledge base, analyzes customer data, and collaborates cross-functionally to improve customer experience.

Manage implementation projects for Enterprise and Mid-Market customers, ensuring customer satisfaction and strategic client relationships while coordinating with stakeholders and driving adoption of the Way platform.

Provide email and chat support to Way clients, diagnose and resolve platform, integration, and CSS issues, escalate to Product/Engineering as needed, maintain support documentation and KCS resources, use AI support tools to speed diagnostics, and coordinate with Customer Success.

Lead the design of product features, collaborate with engineering, run usability tests, and contribute to brand design. Requires 4+ years experience and proficiency in design tools.